Operating instruction
Applicable models: All TNAS models
Applicable system: TOS 5
Fault phenomenon
If the Plex fails to be enabled for a certain TNAS user after being used for a period of time, the Operation Failed message is displayed. This may indicate that the Plex database is damaged. For details, see the following countermeasures.
Countermeasure
1.Go to TOS App Center > Installed,disable Plex.
2.Go to the TOS desktop, open File Manager, and access Plex > Library > Application Support > Plex Media Server > Plug-in Support >Databases, find the database in use ((the file name extension is db)), rename the database in use and back it up.
3. Go to TOS App Center > Installed,restart Plex.
4. If Plex still cannot be enabled, go to TOS Control Panel > Shared folder, change the Plex folder name and enable Plex again.
Plex cannot be enabled and "Operation Failed" is displayed.
Plex cannot be enabled and "Operation Failed" is displayed.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement)
Re: Plex cannot be enabled and "Operation Failed" is displayed.
Many thanks! I changed the names of the next level folders of the plex main folder and it enabled
Re: Plex cannot be enabled and "Operation Failed" is displayed.
This solution did not work for me. I'm using a F2-210 TOS v4.2.31. Any ideas how to fix this on a TOS v4?
Re: Plex cannot be enabled and "Operation Failed" is displayed.
{L_BUTTON_AT}isinfcca
Here are some relevant discussions and solutions that may be helpful to you.
viewtopic.php?f=83&t=364To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
- anniesteuber
- Posts: 1
- Joined: 07 Mar 2024, 17:59
Re: Plex cannot be enabled and "Operation Failed" is displayed.
The version of TOS 4.2.08-2101111540 on f4-210, the version of the application downloaded from your site TNAS Mobile-2.4.5 by link. I bought it yesterday and now I'm setting it up. I can't configure access through the app. Writes " Invalid username or password. Please try again."
Any advice appreciated please.Hello Neighbor
Any advice appreciated please.Hello Neighbor
Re: Plex cannot be enabled and "Operation Failed" is displayed.
{L_BUTTON_AT}anniesteuber
Please check if you have entered an incorrect or non-existent username; If not, it may be due to damage to your database. You can try reinstalling the system.To reinstall the system, refer to this link: viewtopic.php?f=76&t=423To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)