NAS fold permission

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kwzhu
Posts: 4
Joined: 30 Apr 2023, 02:21

NAS fold permission

Post by kwzhu »

I am using F4-423 NAS. It has some strange behavior with regarding to the fold permission. Folders (which store media files) that I have permission to access (read/write) will suddenly show I don't have permission. I have to disconnect and reconnect and login (with the same account) then I will gain permission again. Why that is the case? please advise.
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TMroy
TM Support
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Joined: 10 Mar 2020, 14:04
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Re: NAS fold permission

Post by TMroy »

Access from where? Can you get the correct permissions from "File Manager" on TOS web ?
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kwzhu
Posts: 4
Joined: 30 Apr 2023, 02:21

Re: NAS fold permission

Post by kwzhu »

I am using my MacBook Pro ( connected to the NAS through SMB). I checked permission setting many times using TOS 5.1. The folder are all set properly with READ/WRITE permission for the same account I connected through my MacBook Pro. I am using Apple M2 Pro MacBook Pro with Ventura 13.2.
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TMzethar
TM Support
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Joined: 27 Oct 2020, 16:43

Re: NAS fold permission

Post by TMzethar »

Are you accessing other users' personal accounts or the configuration directory of an application? Are you using the initial administrator account?
In addition to possible permission configuration issues, it may also be caused by file system errors. You can try to fix possible file system issues:
viewtopic.php?f=79&t=2575
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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