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QT (Mac QuickTimer player) can't play the media files stored in the Terramaster NAS
Posted: 30 Apr 2023, 02:44
by kwzhu
Hi, I have a TerraMaster NAS model F4-423. I uploaded video files from my iPhone and GoPro to the NAS. However, when I clicked a file ( either in .MOV or.MP4) I got a message said "he file isn’t compatible with QuickTime Player." . If I copied the same file to my local drive, QT can play it without any issue. Why that is the case? Anything I can do to address the issue. Thanks.
Re: QT (Mac QuickTimer player) can't play the media files stored in the Terramaster NAS
Posted: 30 Apr 2023, 14:21
by TMroy
Again, where did you click the video files? when you report an issue, please provide more specifics.
Did you connect to your TNAS via the SMB file service through "Connect to server" on your Mac? or .....?
Re: QT (Mac QuickTimer player) can't play the media files stored in the Terramaster NAS
Posted: 01 May 2023, 11:41
by kwzhu
Yes using SMB protocl per your user manual.
Re: QT (Mac QuickTimer player) can't play the media files stored in the Terramaster NAS
Posted: 01 May 2023, 12:45
by TMzethar
If you try using VLC, will it work?
Re: QT (Mac QuickTimer player) can't play the media files stored in the Terramaster NAS
Posted: 02 May 2023, 12:33
by TMroy
We have verified the QuickTime player on Macbook pro running 13.3 play .mov and .mp4 video without issue. please check your mac system settings or network settings.