Troubleshooting
Applicable models:
D2-310
D5-300C
If you have installed hard drives into TerraMaster USB storage device, the drive indicators green, and all drives show working well, but you failed to create a RAID, please try following solution:
Step 1: Rotate the switch’s pointer to SINGLE mode;
Step 2: Press and hold the reset button for about 5 seconds (until the HDD indicators turn to red from green);
Step 3: After about 1 second, the HDD indicators will turn to green from red. Rotate the switch’s pointer to your desired RAID mode;
Step 4: Press and hold the reset button for about 5 seconds (until the HDD indicators turn to red from green);
Step 5: After about 2 seconds, the HDD will indicators turn to green from red. RAID creation is complete.
Failed to create a RAID on TerraMaster USB storage device?
Failed to create a RAID on TerraMaster USB storage device?
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)