My device randomly disconnects from my computer?

USB RAID storage for photographers, music producers, movie collectors
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TMroy
Customer Service
Posts: 403
Joined: 10 Mar 2020, 14:04

My device randomly disconnects from my computer?

Post by TMroy » 16 May 2020, 17:52

Troubleshooting

Applicable models:
D2-310
D5-300C
D5-300

If your TerraMaster USB storage device has been well setup, but it randomly disconnects from your computer. Please try following solutions:

1. Use the original USB cable or replace your USB cable and try again;
2. Check whether you are using a USB 3.0 / USB 3.1 high-speed interface, change a computer's USB port and try again;
3. Make sure the connection is not being influenced by a USB hub or docking station;
4. Reinstall the official USB interface driver provided by the computer manufacturer;
5. Replace the hard drive and try again;

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