My computer won’t recognize the hard drive, and no drive letter appears?
Posted: 16 May 2020, 16:58
Troubleshooting
Applicable models:
d2-310
If you have installed the recommended hard drives into your TerraMaster Thunderbolt 3 device, but your computer won’t recognize the hard drives, please try following solutions:
1. If the hard drive indicator is off, please confirm whether the hard drive is installed properly. Remove and insert the hard disk to try again;
2. If the hard drive indicator is green, go to Windows Disk Management to initialize the hard drives, or use the MAC disk utility to erase the external device;
3. If the hard drive indicator is orange, the hard drive may be faulty. Please replace your hard drive.
Note:
The default factory mode for your device is SINGLE mode. In SINGLE mode, every hard drive displays a different drive and works independently; If you install a hard drive with data and want to use SINGLE mode, you can simply start using your device without changing any settings.
Applicable models:
d2-310
If you have installed the recommended hard drives into your TerraMaster Thunderbolt 3 device, but your computer won’t recognize the hard drives, please try following solutions:
1. If the hard drive indicator is off, please confirm whether the hard drive is installed properly. Remove and insert the hard disk to try again;
2. If the hard drive indicator is green, go to Windows Disk Management to initialize the hard drives, or use the MAC disk utility to erase the external device;
3. If the hard drive indicator is orange, the hard drive may be faulty. Please replace your hard drive.
Note:
The default factory mode for your device is SINGLE mode. In SINGLE mode, every hard drive displays a different drive and works independently; If you install a hard drive with data and want to use SINGLE mode, you can simply start using your device without changing any settings.