Troubleshooting
Applicable model: All TNAS models
For admin user and common user:
If you forgot your username you are not able to reset it. If you forgot your password, you can click "Forgot password" on the TOS login page, enter your username and security email to reset the password with the verification code. If you are a common user, you can contact the admin user to reset a new username or password for you.
Can't receive verification code?
If you are an admin user, but you did not set a security mail address or you fail to receive the verification code, the only way you can reset your password is to re-install the TOS.
How to re-install TOS for your TNAS?
Forgot TOS login username or password?
Forgot TOS login username or password?
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)