TerraMaster Forum

Model F2-420, error when checking for update "Update check failed The TNAS is not connected to the internet"

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No changes made yesterday it was still working

Regards
Rick

Check whether the internet status in the status bar is "Connected", which means the TOS network is available
Change the DNS server, go to "Control Panel->Network Services->Network->Network Interface", select the LAN you are using, click "Edit", and change the DNS to 8.8.8.8

status is connected > changed dns server > stil same problem

what is your TOS version?

Tos version 5.0.176

Because of your network settings issues, your TNAS fails to connect to our server. You need to check your networking, or you have to download the update package and update it manually.

Which update is advised, i read not to install the 5.1 version on this nas (Model F2-420).

Check your system time. For some reason I was getting the same error and noticed my time about 20 hours off.

Rick wrote: ↑19 Feb 2023, 18:00 Which update is advised, i read not to install the 5.1 version on this nas (Model F2-420).

You can update to TOS 5.1.22.
Note: The kernel of TOS 5.1 has been updated to 5.15. Since the Linux kernel has removed the Intel Celeron J1800/J1900 GPU drivers from 5.15, the models of this platform no longer support GPU hardware video acceleration. If you need to use GPU hardware video acceleration, do not update TOS 5.1

@XIANC451 system time 8 off. corrected. no result. reboot and everything works again. I think it's strange I haven't noticed it before, thx