F2-210 Login Issue

Language, region, time zone, power, navigation, notification and more.
Locked
User avatar
Joe4162
Posts: 1
Joined: 20 Jan 2021, 00:16

F2-210 Login Issue

Post by Joe4162 »

Its been a while since I used my F2-210, but when tried to access via my Desktop app, I get a message, "Your TNAS device is operating normally. You need to configure the network parameters correctly to access the system page." I can access the drive by mounting through the app, but I can't log on to get to the admin interface. I haven't accessed the NAS for 2 years after I had to wipe it because of the ransomware attack in 2020, but it was working OK after being wiped. Can anyone tell me what I need to do? I reinstalled the desktop app, but I get the same error message. Thanks.
User avatar
TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: F2-210 Login Issue

Post by TMSupport »

Please provide a screenshot of the error reported when clicking "Login" on TNAS PC.
Please try to enter the IP in the browser to see if there is an error.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Locked

Return to “System Configuration”