TerraMaster Official Forum

I have found that the TNAS Mobile 3 is not fully backing up photos even when it says it backed them up. I have attached where it says it backed up the photos as well as the photos showing but when I go to the folder only 1 shows up.

I have a similar problem!
I made several attempts.
The result is about the same.

F2-221
TOS 5.0.176
TNAS mobile 3 latest version
Xiaomi 12t pro MIUI 13.0.2 Android 12

1 Files are not completely copied. No more than 10% of 300 objects are copied
2. 90% of files are damaged. Video is only 1 frame. The photos are "falling apart".
3. After copying, he writes that all files are copied, but this is not so!

The application is not only impossible to use, but also dangerous - you are sure that the backup has been made, but it is not!

TMroy wrote: ↑17 Jan 2023, 21:31 When you report an issue related to mobile app, you need to state your phone model and OS running on it.

Pixel 7 Pro running Android 13 Using the latest TNAS Mobile 3 I am starting to regret going with Terra over Synology as nothing you seem to advertise as having works. Everything is in Closed Beta or doesn't work when it comes to syncing.

Mismo Problema
F4 422 TOS 5.1.13
Movil Xiaomi Mi 9 Lite Android 10
miui 12.0.10
tNAS MOBILE 3.1.0

Thank you for your feedback. We will verify it.

TMRyan wrote: ↑18 Jan 2023, 20:57 Thank you for your feedback. We will verify it.

Do we have any updates on this issue?

TMroy wrote: ↑27 Jan 2023, 11:38 we are all on Chinese new year holiday, will be in office next week.

Enjoy your Holiday then!

Tried again today... should have backed up 17 only backed up 1