"Warning TNAS is at risk!" message

Discussion about USB Copy.
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giqbufilu
Posts: 7
Joined: 08 May 2020, 16:07

Re: "Warning TNAS is at risk!" message

Post by giqbufilu » 10 May 2020, 00:54

Hi,

the Warning has not disappeared. Even after a refresh. I am looking forward for your remote assistance next week.

Giq

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TMroy
Customer Service
Posts: 640
Joined: 10 Mar 2020, 14:04

Re: "Warning TNAS is at risk!" message

Post by TMroy » 10 May 2020, 14:50

Please write an email to support@terra-master.com, tell your story and ask for a remote session. Thank you.
To contact our tech team or want a remote session, please email to support(at)terra-master.com

User avatar
giqbufilu
Posts: 7
Joined: 08 May 2020, 16:07

Re: "Warning TNAS is at risk!" message

Post by giqbufilu » 11 May 2020, 17:48

Hi TerraMaster Support team,

you really did a good job on our online-session. Thank you for solving the issue!

For documentation:
It must have happened during a USB Copy backup job that the USB drive became disconnected. In that case USB Copy is backupping the rest of the not-copied-so-far and partially-copied files to sub folders of /root with the name of the corresponding backup job,
e.g. if the backup job EMailBackupJob gets interrupted by a sudden detachment of the external USB drive then all files that haven't copied yet to the USB drive target are redirected/copied to /root/EMailBackupJob/ instead.
Maybe those in the cache or which were actually copying during detachment event, which have been (partially) copied to the external USB drive are going to raise the above mentioned warning, i.e.
1. file A.mp3 was partially copied to USB drive
2. while the connection to the USB drive was lost
3. TNAS copies all residual files to /root/EMailBackupJob/
4. A warning comes up
5. When reconnecting to USB drive TNAS checks which files from /root/EMailBackupJob/ are also on USB drive
6. Those files (A.mp3) are listed in the Warning dialog under "More"

Thus one needs to delete those USB backup Job folders under /root or move them to another directory and then the warning has gone.
Since there are no files under /root any more comparison between /root and USB drive will no longer find any files any more, so warning will not reappear when copying the same files again to USB drive.

I hope I have described the cause and solution of the issue correctly ;-)

So thank you so very much for your great support, TerraMaster support team. I really appreciate your support and I am happy having bought that NAS!

Thanks,

Giq

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RonnyK
Posts: 17
Joined: 08 Jun 2020, 05:29

Re: "Warning TNAS is at risk!" message

Post by RonnyK » 08 Jul 2020, 02:30

Same here, for some reason the warning message appeared and I can't get rid of it.
Attachments
Screenshot 2020-07-07 at 19.28.19.png

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TMSupport
Customer Service
Posts: 599
Joined: 13 Dec 2019, 15:15

Re: "Warning TNAS is at risk!" message

Post by TMSupport » 08 Jul 2020, 18:08

I can ask our engineer to remotely check in to help you with this .

Arjan21
Posts: 23
Joined: 20 Apr 2020, 20:54

Re: "Warning TNAS is at risk!" message

Post by Arjan21 » 21 Sep 2020, 03:45

RonnyK wrote:
08 Jul 2020, 02:30
Same here, for some reason the warning message appeared and I can't get rid of it.
Same here.

Alle the files that had the warning where from a "usb copy" on an external drive. Deleted all the files (was a back-up). But warning won't disappear. Is there a solution for this problem?
did a refresh of the page and a restart of the NAS.

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TMSupport
Customer Service
Posts: 599
Joined: 13 Dec 2019, 15:15

Re: "Warning TNAS is at risk!" message

Post by TMSupport » 21 Sep 2020, 14:42

Please send an email to support(at)terra-master.com to ask for a technical support, our engineer will help you with it.

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