After 3 failed logins to TOS the login screen shows a 4 digit verification code as extra while logging in.
I attempted login and input the 4 digit verification code but a message flags up thatr the code is incorrect.
a\am \i doing something wrong? TOS5
4 digit Verification code after 3 failed logins
- PhilJG2021
- Posts: 17
- Joined: 08 Feb 2021, 20:47
Re: 4 digit Verification code after 3 failed logins
Hi, the CAPTCHA code help to prevent excessive illegal login attempts. there is nothing wrong here except that you typed an incorrect CAPTCHA code. The code symbol is difficult to be recognized, you can click on the symbol to refresh it until you find one that is comfortable for you to read.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Re: 4 digit Verification code after 3 failed logins
I know this is old but I am having the same issue. I can assure you that the code is correct yet it's saying it's not.
Re: 4 digit Verification code after 3 failed logins
I attached a screenshot, this is clearly 9283 yet it says that is wrong
Re: 4 digit Verification code after 3 failed logins
Invariably I cannot read the code and have to enlarge the screen. Then, inevitably, it does not work.
F5-221 5.1.123, 8GB System Partition on 3 x 4TB Traid; 3TB EXT4
F2-221 TOS6 (Beta), 8GB System Partition on 2 x 6TB in Traid. (Latest Update 11/04/24)
F2-221 TOS6 (Beta), 8GB System Partition on 2 x 6TB in Traid. (Latest Update 11/04/24)
- PhilJG2021
- Posts: 17
- Joined: 08 Feb 2021, 20:47
- PhilJG2021
- Posts: 17
- Joined: 08 Feb 2021, 20:47
Re: 4 digit Verification code after 3 failed logins
Not accepting displayed verification code
Re: 4 digit Verification code after 3 failed logins
Please clean your browser cache, restart your TNAS and try again.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)