TerraMaster Forum

Good afternoon. There is a terramaster F4-423. I want to increase the amount of RAM. I bought 8 GB ddr4 2666 on hynix chips. The memory did not work in the NAS, but the module is serviceable. When booting, the device beeps 3 times, pauses and 3 more times, after which it restarts. Share your experience which memory is guaranteed to work? Who has what experience?

We recommend that you purchase officially certified RAM modules

After discussing the situation with colleagues, we came to the conclusion that the memory in the device is checked according to the information stored in the SPD? And no other memory, except Terramaster, even working, in principle will not work. Please confirm or deny.

sergey1878 wrote: ↑11 Nov 2022, 16:55 After discussing the situation with colleagues, we came to the conclusion that the memory in the device is checked according to the information stored in the SPD? And no other memory, except Terramaster, even working, in principle will not work. Please confirm or deny.

RAM is a key component of NAS, unverified memory may cause system crashes, and incompatible memory may even cause the system to fail to boot properly. In order to ensure the quality, it is recommended to use the memory modules officially certified by TerraMaster.
For details on purchasing, you can consult our online customer service.

No, you don't recommend it, you did much worse. You have simply closed the possibility of using third-party memory modules at the software level. This is not allowed by any manufacturer! At the same time, you have not written about this shameful fact anywhere.

sergey1878 wrote: ↑11 Nov 2022, 18:22 … have simply closed the possibility of using third-party memory modules at the software level. This is not allowed by any manufacturer!

It's their own platform, so they can lock out unverified RAM modules at their discretion; it's primarily done for support reasons (they don't have the resources to test & verify every module available on the market), however many believe it's also to push sales of their own modules.

Fortunately, since it's a software limitation, you can go ahead & install other ×64 compatible operating systems, however don't expect a shred of software support from them if you do so.

No question, but I should know before buying that I will not be able to expand the amount of memory on reasonable terms. I repeat once again: no NAS manufacturer restricts users in the choice of components. NOT ONE!!!. The ability to expand memory is one of the main advantages of this device! And this opportunity was taken away from me.

I 100% agree. I just purchased this model and came to find out I cannot upgrade the memory without getting price gouged. I will most likely return the device. I just wanted to create an account and voice my frustration. This is an awful tactic by TerraMaster..

Purchased a F4-423 over Black Friday. Unless I can get 3rd party RAM working, I will be returning.

Locking people into their own walled garden of hardware is a reason I left Synology. Price gouging for RAM on top of locking vendors is simply awful.

$300 for 32GB of DDR4 that costs $50 elsewhere is ridiculous.