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Plex doesn't use Hardware Transcode on TOS 5
Posted: 11 Jul 2022, 03:13
by foucomm
My system is a F4-422 and i install TOS 5. Since i upgrade to TOS 5, my plex will not hardware transcode. As soon as i stream a video at a lower resolution, the system resource will go at almost 100%. But with version TOS 4.2, it will use 10% of the resource. That's why i think that the GPU is not accessible true PLEX. How do i fix this? And yes i do have Plex Pass.
Re: Plex doesn't use Hardware Transcode on TOS 5
Posted: 11 Jul 2022, 06:07
by Charlie_Croker
What does Plex show (Settings/Transcoder)? If you have the Plex pass, and a CPU capable on the NAS (The F4-422 should be capable) then you should see hw transcoding.
Re: Plex doesn't use Hardware Transcode on TOS 5
Posted: 12 Jul 2022, 01:58
by outkastm
plex user is not part of the
video group (which have the right to use hw transcode)
TM will probably update the module asap
Till then, you can manually install the latest plex tpk
viewtopic.php?f=37&t=3425
or run in ssh:
TM is relly working hard to make TOS5 a success and some things can be forgotten.
That's why we are here as a community.
Re: Plex doesn't use Hardware Transcode on TOS 5
Posted: 12 Jul 2022, 16:11
by RyanYang
We have re-listed the app, you can update the app and try hardware transcoding again
Re: Plex doesn't use Hardware Transcode on TOS 5
Posted: 15 Jul 2022, 05:46
by foucomm
Update the plex software and all work now. Thanks
Re: Plex doesn't use Hardware Transcode on TOS 5
Posted: 25 Aug 2022, 18:23
by Scorp
Device F4-423, TOS 5.0.158, Plex version 1.28.1.6104, user plex added to video group.. But still no hw transcoding. Any ideas?
Re: Plex doesn't use Hardware Transcode on TOS 5
Posted: 25 Aug 2022, 19:42
by TMlinda
Scorp wrote: ↑25 Aug 2022, 18:23
Device F4-423, TOS 5.0.158, Plex version 1.28.1.6104, user plex added to video group.. But still no hw transcoding. Any ideas?
You need to install Plex online in the App Center and try hardware transcoding again.
Re: Plex doesn't use Hardware Transcode on TOS 5
Posted: 25 Aug 2022, 20:13
by Scorp
TMwuu wrote: ↑25 Aug 2022, 19:42
You need to install Plex online in the App Center and try hardware transcoding again.
No, that didn't help, sorry. =( Anything else maybe?
Re: Plex doesn't use Hardware Transcode on TOS 5
Posted: 25 Aug 2022, 21:31
by TMlinda
Scorp wrote: ↑25 Aug 2022, 20:13
TMwuu wrote: ↑25 Aug 2022, 19:42
You need to install Plex online in the App Center and try hardware transcoding again.
No, that didn't help, sorry. =( Anything else maybe?
Can the normal video be played normally?
Re: Plex doesn't use Hardware Transcode on TOS 5
Posted: 25 Aug 2022, 22:08
by Scorp
TMwuu wrote: ↑25 Aug 2022, 21:31
Can the normal video be played normally?
Yep. No problem with this one. Direct stream and software transcoding are working fine.