TerraMaster Forum

Hello!

When I try to loggin interface show "User Token has expired! Please try again." and I can´t loggin anymore.
I cleared the cache and used different browsers whitout success.

Please help!

Thanks.

Please follow the instruction and send us the screenshot.

https://www.jianguoyun.com/p/DXgZy6wQqPmkChiKg7kEIAA

https://www.jianguoyun.com/p/DSxZGlwQqPmkChigg7kEIAA

Hello!

Here is the screeshot with the error:
https://meocloud.pt/link/e1444178-5758- ... nshot.jpg/

And I send this one too:
https://meocloud.pt/link/64b143fa-7b56- ... shot2.jpg/

Thanks for your reply.

Your TOS is very outdated, it is recommended that you reinstall the latest TOS.
viewtopic.php?f=76&t=423

Hello.

I have RAID 1.
In this moment I cant login and when I restart the NAS to try to solve the problem I lost the connection.
I saw the Method 2 (If your TOS system encounters a malfunction and cannot work properly) BUT if I reinstall the TOS I will loose my data?
How can I backup my data?

Thanks for your help.

THE PROBLEM IS SOLVED!

Re-install TOS solved.

After read this viewtopic.php?t=931 I re-install TOS and my data its all OK.

Thanks.