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CPU 100% F2-210

Posted: 10 Feb 2022, 18:17
by scotdong
I have an F2-210 (4.2.08-2101111540), and I was setting it up in my new home after moving. For the first time, I kept receiving alerts about CPU usage, and some processes with funny names are eating up my CPU.
I didn't install any app, and I never turned on any remote access.
I also found a user named "remote2" which I did not create, so I deleted it. The situation is not improved by rebooting.
I followed the guide and turned out it is the pty10 virus, but I can't kill it by myself, cos I'm not familiar with command lines.
I can reset the system as long as the data on my HD keep safe.
Some help, please.

Re: CPU 100% F2-210

Posted: 10 Feb 2022, 18:26
by TMSupport
Hi! You can send email to our tech team to have a remote session.

Re: CPU 100% F2-210

Posted: 10 Feb 2022, 19:20
by scotdong
Thank you very much.
I sent the email yesterday, however still not receiving any reply.

Re: CPU 100% F2-210

Posted: 10 Feb 2022, 22:35
by RyanYang
{L_BUTTON_AT}scotdong
Hi,
Can you tell me the exact time and subject of the email you sent?