TerraMaster Forum

I have an iPhone 11 Pro Max. I recently removed my TNAS App which was working fine.
I went to reinstall it. After I enter my username and password I get a white screen.
Does anyone know who to resolve this issue? Prior to me removing the application it was working fine.

Best Regards,
Keith

Hello.Please follow the link below to try the installation again.
https://support.terra-master.com/downlo ... uct=F2-210

Hello Allan,

I have removed and reinstalled the mobile app several times before I posted in the forum. The results are the same. Will a newer version be coming out soon?

Hi,
Can you post a screenshot? By the way, which version is your TOS?

Hello Ryan,

I am using TOS version 4-2-08-2101111540. Mobile App version is 2.4.12. I am not sure what screen shot you need. When I launch the mobile app it finds my NAS. I enter my username and password then get a blank white screen. From a desktop I am able to access and log in to the NAS with no issue.

There may be compatibility issues, you can try to update the system:
viewtopic.php?f=28&t=2906
viewtopic.php?f=28&t=2912

Thanks Ryan,

Spot on. The upgrade resolved the issue. Was not aware that an upgrade was available.

Cheers,
Keith