Urgent Notification about TNAS being Attacked by Ransomware

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DS73
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Re: Urgent Notification about TNAS being Attacked by Ransomware

Post by DS73 »

HI All,

Same thing happened to me today, deadbolt ransomware, turned NAS off and back on and i am still able to access files, although quite a few now have the filenames changed to deadbolt at the end.
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TMroy
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Re: Urgent Notification about TNAS being Attacked by Ransomware

Post by TMroy »

{L_BUTTON_AT}ChinChillaH

May I know which TOS version is running on your device?
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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TMroy
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Re: Urgent Notification about TNAS being Attacked by Ransomware

Post by TMroy »

{L_BUTTON_AT}DS73

It is recommended to power off your device to stop the encryption before you have a solution to the ransomware.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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TMroy
TerraMaster Team
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Re: Urgent Notification about TNAS being Attacked by Ransomware

Post by TMroy »

We did receive the report from some users, their TNAS devices were attacked by deadbolt ransomware. We are studying the issue at the moment, will keep you be updated.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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DS73
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Joined: 28 Feb 2022, 21:02

Re: Urgent Notification about TNAS being Attacked by Ransomware

Post by DS73 »

I'm not sure which TOS version was running, but it recently updated, is there a way to find out via SSH ?
Roccia7
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Joined: 05 Mar 2020, 05:02
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Re: Urgent Notification about TNAS being Attacked by Ransomware

Post by Roccia7 »

I was also attacked by deadbolt. I had already made the changes recommended in the first post, but it didn't help. Now I have the encrypted disk. The latest version of tos was installed, 4.2.28 if I'm not mistaken. Is there a way to save the data?

This is a screenshot of the message
https://ibb.co/p4Gs25B
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TMroy
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Re: Urgent Notification about TNAS being Attacked by Ransomware

Post by TMroy »

loginpage.jpg
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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DS73
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Joined: 28 Feb 2022, 21:02

Re: Urgent Notification about TNAS being Attacked by Ransomware

Post by DS73 »

Unfortunately I cant see that screen, all I have at login is the deadbolt ransomware screen
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TMroy
TerraMaster Team
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Joined: 10 Mar 2020, 14:04
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Re: Urgent Notification about TNAS being Attacked by Ransomware

Post by TMroy »

I see. so now please keep your device power off, and wait for our news.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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DS73
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Joined: 28 Feb 2022, 21:02

Re: Urgent Notification about TNAS being Attacked by Ransomware

Post by DS73 »

i had restarted my device, and I still have access via SMB share on my laptop. The encryption seems to have stopped, I have 704 files which have been renamed to a deadbolt file extension, this number has not changed in the last few hours. When this extension is removed the file is still not usable. I will turn the device back off.
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