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TOS updated and now Plex is gone and all my data

Posted: 11 Jan 2022, 01:24
by joeblackdandt
For some reason I said yes today to the system update in the web interface, i so regret it!! After the unit rebooted, there is no more Plex app installed, and all my data that I had been storing in Plex's folders is gone, like that, just disappeared. Folders just dont exist, and in the interface it says the disk is empty. Can anyone help with this? :oops: :oops: :oops:

Re: TOS updated and now Plex is gone and all my data

Posted: 11 Jan 2022, 18:02
by TMSupport
Hi!
Go to desktop> Applications> Installed to see if there is a plex application and its status, and send it to the desktop if it exists.
Go to Control Panel> Shared Folder> Advanced to restored shared folders.

Re: TOS updated and now Plex is gone and all my data

Posted: 13 Jan 2022, 19:17
by sqlrepairman
I have a similar issue - I updated TOS and now plex does not show as installed. When I try to reinstall it I get an operation failed message.
My video files/folders do all seem to be intact
- please advise

Re: TOS updated and now Plex is gone and all my data

Posted: 14 Jan 2022, 09:17
by TMSupport
{L_BUTTON_AT}sqlrepairman

Hi! Please send us the screenshot about error.

Re: TOS updated and now Plex is gone and all my data

Posted: 26 Jan 2022, 00:57
by premuto
A mi depues de actualizar TOS, mi servidor plex no detecta nuevo contenido copiado en el disco duro, aunque actualize la biblioteca no encuentra ningun archivo nuevo