TerraMaster Forum

Hello, I have a F5-422 with 5 6TB drives in RAID5 (supported drive)

An issue which has been driving my absolutely nuts over the last year is that it'll randomly become unresponsive after a few days of up-time, requiring a hard restart.

It'll stop being connectable on the network, it won't respond to any pings, it'll essentially just die. It remains on, with NIC lights flashing regularly every second or so. It can't be hailed by any computer on the network, or any app. It won't even shut itself down when I tap the power button. I need to hold down the power button and force it to shut down, which is not good for the drives. I can then turn it back on but have to wait a very long time for it to boot back up because of the hard shutdown.

Has anyone else had this issue? Is there anything I can do to fix it? I have tried:

• Updating to the latest TOS
• Wiping and starting again
• Different drives
• Different RAID configuration
• Different network configuration
• Using Truenas/Freenas

Hi! The file system in your drive may be crashed or your drive may be defective. Have you performed a health check on the hard drive? Have you try to reinstall the TOS? If this phenomenon still occurs after reinstalling the system, you can try to install the system with a new hard disk to see if it works normally.

TMSupport wrote: ↑16 Dec 2021, 10:42 Hi! The file system in your drive may be crashed or your drive may be defective. Have you performed a health check on the hard drive? Have you try to reinstall the TOS? If this phenomenon still occurs after reinstalling the system, you can try to install the system with a new hard disk to see if it works normally.

Hi - thanks

Tried this, did the SMART tests, checked for bad blocks, reinstalled TOS, backed up and wiped the system. Nothing fixed it.

Hi! You can send email to our service team and ask for an RMA service.