TerraMaster Forum

Hello,
sorry for master...no chance find the correct forum
I own a model 210 (a few days old). NAS is mechanically perfect. I have a problem with the software. Specifically - both TOS and TNAS are up to date - if I click in TOS , for example on a movie file (all mkv,avi,mp4..) I get a "header" that the file cannot be played. Photos in TOS can be opened. If I use TNAS - (differently, from three mobiles) - "straight away" when I try ( to open-play the file or open the photos ) there is no confirmation - no reply. I note that otherwise everything works, but I use the model as a large storage for now, not a NAS.

I also tried installing manually - *.tpk files, but usually I get the information that the files cannot be used (always in 50%). I noticed that this is the case (probably) if I try to install files for "_x86_64", if I happen to get a file marked "_aarch64" everything goes OK.

I'll repeat again - all my software is up to date, everything is reinstalled as well.

Can anyone please advise me where I am going wrong?

Thank you
Martina

Your NAS is based on ARM platform thus you cannot install tpk files with x86 on their name. You have to use always arch64 tpk files if they are available.

outkastm wrote: ↑28 Nov 2021, 03:15 Your NAS is based on ARM platform thus you cannot install tpk files with x86 on their name. You have to use always arch64 tpk files if they are available.

Thank you,I undrstand.
Martina