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Cannot mount D8 on Windows 10
Posted: 25 Oct 2021, 12:58
by figure1a
The drive does not show up anywhere. But when I open "Attached Thunderbolt Devices", it shows Noontec, D8. So the machine must see it. How can I mount the volume?
Re: Cannot mount D8 on Windows 10
Posted: 25 Oct 2021, 14:55
by TMSupport
Hi! Please refer to the quick installation guide:
https://support.terra-master.com/quickguide/
Re: Cannot mount D8 on Windows 10
Posted: 25 Oct 2021, 22:49
by figure1a
Yes, I have followed all of your online guides. Any other help?
Re: Cannot mount D8 on Windows 10
Posted: 25 Oct 2021, 23:46
by TMroy
what kind of drive do you install in D8? Does it comes with data? did you format it on windows "Disk management"?
Re: Cannot mount D8 on Windows 10
Posted: 25 Oct 2021, 23:51
by figure1a
They are SSD. They work fine. The drive does not show up in disk management. Only the Thunderbolt app can see the drive. When I try to update the driver on Windows like your how to, it does not let me. It says the driver is not compatible. Is there a way for me to manually install the drivers?
Re: Cannot mount D8 on Windows 10
Posted: 26 Oct 2021, 12:08
by TMSupport
Hi! Have you installed the RAID Controller Driver? If it is still fail as you follow the installation guide, you can contact the online customer service of our official website for help.