TerraMaster Official Forum

Applicable models: All TNAS models

Applicable version: TOS 4.x, TOS 5.x

Symptoms
If you are a new user of TNAS, or your TNAS has been used for a period of time, when you enter the app center, you find that the page is blank without any application displayed.

Cause Analysis
There are several possible reasons for the above phenomenon.
1. Your TNAS fails to connect to the internet;
2. Your TNAS network DNS settings is incorrect, or The DNS server fails to resolve the TerraMaster server address;
3. TerraMaster server fails to respond;

Solutions
Please try following countermeasures:
1. To load the App, your TNAS need to connect to the internet. Check your network settings, and make sure your TNAS is connected to the internet;
2. Modify your DNS server, or change a new DNS server and try again. To modify DNS server, go to "Control Panel-Network Settings-Network Interface", edit the network interface, and modify the DNS to a new one, for example 8.8.8.8;
3. Make sure the gateway is consistent with the one of computer;
4. Refresh your web browser and try again.

What is your model number and TOS version?
Please make sure your TNAS has the correct network configuration and gateway and is connected to the internet. if you connect your TNAS via a proxy server or firewall, please make sure your TNAS has not been blocked.

TNAS model F2-210
TOS 4.2.31-2203011629
Region RU
DNS to 8.8.8.8

App center is empty (((

TMSupport wrote: ↑10 Nov 2022, 18:18 The server is under maintenance. You can try other public DNS servers. AliDNS: 223.5.5.5 or 223.6.6.6 Google Public DNS: 8.8.8.8 or 8.8.4.4 OpenDNS: 208.67.222.222 or 208.67.220.220

I checked with all these DNS , the applications are empty. What domain is used to receive applications? I think that in our region the domain could accidentally get blocked.

Zartin wrote: ↑10 Nov 2022, 18:52 I think that in our region the domain could accidentally get blocked.

No, this is not about our "Roskomnadzor". I've tried connecting via VPN - still the app list is empty.
Hopefully it will work on its own in the near future.

TNAS model F2-210
TOS 4.2.31-2203011629
I confirm blank application center with different internet settings too.
Region PL

Next week is not a date. Is there a date when the Application Center will be available?

I also confirm my TOS Application is empty and I cannot find anything to be installed on my new F5-221 Model

Is there a date when this issue is expected to be resolved?

I just purchased a TerraMaster device, part of my purchase decision was the applications that are available.