Applicable models: All TNAS models
Applicable version: TOS 4.x, TOS 5.x
Symptoms
If you are a new user of TNAS, or your TNAS has been used for a period of time, when you enter the app center, you find that the page is blank without any application displayed.
Cause Analysis
There are several possible reasons for the above phenomenon.
1. Your TNAS fails to connect to the internet;
2. Your TNAS network DNS settings is incorrect, or The DNS server fails to resolve the TerraMaster server address;
3. TerraMaster server fails to respond;
Solutions
Please try following countermeasures:
1. To load the App, your TNAS need to connect to the internet. Check your network settings, and make sure your TNAS is connected to the internet;
2. Modify your DNS server, or change a new DNS server and try again. To modify DNS server, go to "Control Panel-Network Settings-Network Interface", edit the network interface, and modify the DNS to a new one, for example 8.8.8.8;
3. Make sure the gateway is consistent with the one of computer;
4. Refresh your web browser and try again.
The App center keep showing blank?
The App center keep showing blank?
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Re: Why does the application center keep showing blank without any application?
What is your model number and TOS version?
Please make sure your TNAS has the correct network configuration and gateway and is connected to the internet. if you connect your TNAS via a proxy server or firewall, please make sure your TNAS has not been blocked.
Please make sure your TNAS has the correct network configuration and gateway and is connected to the internet. if you connect your TNAS via a proxy server or firewall, please make sure your TNAS has not been blocked.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Re: Why does the application center keep showing blank without any application?
TNAS model F2-210
TOS 4.2.31-2203011629
Region RU
DNS to 8.8.8.8
App center is empty (((
TOS 4.2.31-2203011629
Region RU
DNS to 8.8.8.8
App center is empty (((
Re: Why does the application center keep showing blank without any application?
{L_BUTTON_AT}Zartin
The server is under maintenance. You can try other public DNS servers.
AliDNS: 223.5.5.5 or 223.6.6.6
Google Public DNS: 8.8.8.8 or 8.8.4.4
OpenDNS: 208.67.222.222 or 208.67.220.220
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Re: Why does the application center keep showing blank without any application?
{L_BUTTON_AT}Zartin
I checked with all these DNS , the applications are empty. What domain is used to receive applications? I think that in our region the domain could accidentally get blocked.
Re: Why does the application center keep showing blank without any application?
TNAS model F2-210
TOS 4.2.31-2203011629
I confirm blank application center with different internet settings too.
Region PL
TOS 4.2.31-2203011629
I confirm blank application center with different internet settings too.
Region PL
Re: Why does the application center keep showing blank without any application?
Next week is not a date. Is there a date when the Application Center will be available?
Re: Why does the application center keep showing blank without any application?
I also confirm my TOS Application is empty and I cannot find anything to be installed on my new F5-221 Model
Re: Why does the application center keep showing blank without any application?
Is there a date when this issue is expected to be resolved?
I just purchased a TerraMaster device, part of my purchase decision was the applications that are available.
I just purchased a TerraMaster device, part of my purchase decision was the applications that are available.