TerraMaster Official Forum

Troubleshooting

Unable to download the app, and the progress is "0%" or "Preparing"?

Analysis: caused by network

Judgment:
1. There is a red font "Disconnected" in the status bar, and the gateway cannot be obtained
2. DNS cannot be resolved to the domain name of the download server
3. File system with read-only permissions

Solution:
1. Reobtain the gateway
a, Log in to the NAS terminal, manually add a default gateway, input: route add default gw 192.168.1.1 eth0
b, Check whether the internet status in the status bar is "Connected", which means the TOS network is available
2. Change the DNS server, go to "Control Panel->Network Services->Network->Network Interface", select the LAN you are using, click "Edit", and change the DNS to 8.8.8.8 3. Unable to install any applications, unable to transfer any data to the NAS, unable to create or modify files or directories, prompt "read only", "cannot write", "no write permission", and judged as a read-only file system.
Please back up data, delete volumes and storage pools, and recreate new storage pools and volumes.
4. For other unknown network reasons, please contact our tech team to obtain the offline installation package, and then install manually.

Hello All.
See if this helps...

Go to Control Panel > Select Network> Select Interface >

Click on the interface connected to your network or Bond. In the upper right of the interface display is a tiny little icon called "Edit".

It looks like a piece of paper and pencil. Click it

Set the IPv4 settings to Automatic (this works for most) or manual, but if you set manual it should populate with the existing settings from Auto. As long as all fields are filled you should be OK.

At the top click on IPv6 and Change the IPv6 settings from Disabled to Auto (this is the problem). Leave all other fields blank.
Click Confirm to save.
If you check the System Info in the upper right on the desktop - it should report WAN connected.

I've been attempting to locate where I can download and install Terra Photos 2.0 as it does not appear in the App Center after performing the troubleshooting steps in this thread.
I've updated to the latest software on my TNAS T2-432 (5.1.103) and have rebooted but to no avail.