Page 1 of 1
N791-D2 won't stay on for more than 10 minutes or powers up as soon as you plug it in.
Posted: 26 Jul 2021, 11:58
by hemifan1
Hi. I have an N791-D2 2-bay raid enclosure that will either not stay on for more than 10 minutes or powers on by itself as soon as you plug the power cord in.... or when it goes off the unit suddenly will power back on after a minute or so of powering off. Likely a bad power receptacle. I've tried two known good working UPS units and same issue. Do I have to buy a new unit or can I send the current unit in for repair?
Re: N791-D2 won't stay on for more than 10 minutes or powers up as soon as you plug it in.
Posted: 26 Jul 2021, 12:10
by hemifan1
Sorry, it's a D2-310 model. Not sure why I was looking in thee wrong spot.
Re: N791-D2 won't stay on for more than 10 minutes or powers up as soon as you plug it in.
Posted: 26 Jul 2021, 16:03
by TMSupport
Hi,
1. Please provide the SN code of the product.
2. Is the product used on Windows or Mac?
3. Please verify whether you are using the original power adapter and USB cable.
Re: N791-D2 won't stay on for more than 10 minutes or powers up as soon as you plug it in.
Posted: 27 Jul 2021, 05:19
by hemifan1
1. Serial # is 190700451.
2. Product is used on a Windows 10 PC.
3. Yes I am using the original power cord and USB cable that came with it.
Re: N791-D2 won't stay on for more than 10 minutes or powers up as soon as you plug it in.
Posted: 27 Jul 2021, 14:15
by TMSupport
Please email to support(at)terra-master.com to get more help, remember to replace (at) with @.