TerraMaster Forum

Hello, I have an f4-210 (4 disks, in a RAID 10 config) that was off after a power outage. I restarted it and was unable to access the files, so I used the web-app to see what was up. It asked me to re-initialize with a password (and authenticate via email), then went into the initialization process, saying that I must have at least one volume in the storage space.

Create volume on an existing storage pool" was unselectable, and "create volume on a new storage pool" looks like it will format my disks. It does however see all of my disks at least. Any ideas what the hell happened, and if I can recover this data? It would be an absolute bummer to lose, especially since I went through all of the trouble creating a RAID and everything

Huge thanks for any help or advice

Your HDDs may be corrupted because of the power outage. Your data would have been erased if you have already proceeded with "create volume on a new storage pool".
If not, you can contact support(at)terra-master.com to ask for the remote session to see whether our techs could mount the RAID for you.

Hello thank you for responding. I didn't proceed with the format operation (it gave me a warning that proceeding would format, and I didn't proceed), so that shouldn't have done any damage in itself. Any other tips I should try before hitting up support?

You can attach this post link together with detailed information of HDDs, RAID mode together, and our support team will confirm with you with the remote sessesion.