TerraMaster Forum

Posted: **03 Jun 2021, 00:54**

Did an update of Plex. Apparently that cause me to lose access to the admin account through the GUI, and I can't get to the login prompt for any other accounts.

Then when I attempt to log in I get the wizard to set up the admin account, but I cannot get past the wizard screen because there are no entries in the Select Time Zone drop down.

All files still appear to be accessible via samba shares.

Any thoughts?

Posted: **03 Jun 2021, 11:05**

Please clear the browser's cache, refresh the web page and try again.

Posted: **03 Jun 2021, 21:29**

{L_BUTTON_AT}TMSupport

Unfortunately, there was no change from clearing the cache. Also tried it on another browser with no change.

Posted: **03 Jun 2021, 21:56**

The system file may be damaged or lost, resulting in the system not being mounted.Is it possible to let our engineer check it remotely?
You can send an email to our tech team to confirm it.

TerraMaster Forum

Admin account unaccessible - then can't select Time Zone

Admin account unaccessible - then can't select Time Zone

Re: Admin account unaccessible - then can't select Time Zone

Re: Admin account unaccessible - then can't select Time Zone

Re: Admin account unaccessible - then can't select Time Zone