Page 1 of 1
Reboot error
Posted: 20 May 2021, 16:13
by spb1183
I have a F2-221 which after a powercut has rebooted but is going straight to the Initialization screen - if i continue down this route then I will no doubt loose all my data?
Is there a way around this?
Assistance required!
Thanks
Re: Reboot error
Posted: 20 May 2021, 21:53
by TMS
1. Shut down the device, unplug the hard drives, and then insert hard disks and turn on the device.
2. If you still enter the initialization page, you can continue, just reinstall the system, will not lose data(unless appear formatted word, stop operation, contact us)
Re: Reboot error
Posted: 20 May 2021, 22:35
by TMroy
An unexpected power outage may lead to system crash. if you can't successfully reinstall your TOS properly and get your data back, you may need to contact thrid party company to rescue your data.
Re: Reboot error
Posted: 21 May 2021, 03:02
by spb1183
reinstalled TOS and restored from partial back up.
NAS then crashed AGAIN and sent me back to set up wizard.
Assistance please...
Re: Reboot error
Posted: 21 May 2021, 17:33
by TMSupport
Are you Simon who is contacting our support team? If yes, then the issue has been fixed by the technician with remote session.