TerraMaster Forum

All of the applications under Storage Manager is showing junk characters (Hard Drive, RAID, etc.). Any ideas?

Examples - under Hard drive:
� �~-kj(ſ�7ٌ4��$R�� H�x��d�(�qd�I�� !���y���ӷ�|K߂�Mȑ\��)~�F!��gJ����R�r钹Xr�ëj���;�[ޢ>�ud�>�2����K��#���1�b�v���"�H���I:4ް�u�|�t���ޜc�7DA�|k���K{��[�4��l?#�1/FX,��Z�2��9:�>���|?c���ʻ��v��6�������Ov6��C��zG�]_&!��Q�������ߎg]��"�S��������Qi�I?VOp.��1�v<%N���7ֶ_0/���o����]�K��>�.��I���q�sOE�_|.�~9�Bar�v؜�� ������]"۩I(a򬘁���,^)]�S���=�Q��cC�|�Qn�Ϣ.}:��rh$A�ilx��[o�o�hﾊ��Aڋ�KF��ͼ�,�ң�z��B"��R����#k��P=��N�ૌ�����ƽT���:v�e��.K��Ɩ�?9$����c���"��>�X�䇪!U&�P����V�Y`ϲ��.,D���12�4Q�d:)!c�.�� �?.?�İW���q��$��_�i��4)= $"� >�5��������Z�FkXt�[����5����4P�����|��t����.e�� �����E=z��,�Sʣ��I�ي�a�|J{r�J�U(���a�]�q���!����ɷx�%����Z����/���\7�Y$�cepm��k��7�J&\�4�%A��K��e��7���}�

Under RAID:
���M�3�(�3+8�C���ܫ����c�Y�'�ǀ�����(�0]bJw ��U����6�ޖ�A�/���|�P�}P[������1��|'���^��I׬k��m���P�W�k*ߵ�C/���{��?I��X�`�3����-APNbͳ:g�[���%6�VI�b��<.���:o����=��|����݊��ʩ�m��C�?�8��#��8R�����?%���H�b���0T��;�NTC�iU�`���"�T��.��ݢ�2�!Q�W�-��csw�ڷd{���Q3�:ɐ�ʫ��}��E�37};iE�a���8T�]=*gyE@�}X�DP.�}?��odP�o��/'T/ƹ��u���{�Z��U*s�ܚP�lcl)�����>G}4�5M��+R�`q�R�&���;"�X����n����������ЕI[f� �������j�|v�9y��K_Hbw���)��\.D��#o��Q�f��-'$�h�>`I�>0��P���ۚS�R{�a���yoJ ;�'��(�nw�U��k������q�����o���V�"�pގ��QÆZ�!�W���Ԥ��?�x�؇#���:F��8��A�Cf4]�$Q���=�M����1eo�v��rx����&R����0h g������L E�z}t�{=g�� ���4�5�)ҷ߸2>�ha=����X8 Lt����%��E�f>���|k�:{d��#�)�H�@�b��ޣb�z;h'�*��ᘫ4�q� �L?����/��,z+*s\<��4b�����"�dP���w�R�A ޅ��Q&�Fܼ�g X�>H.w�|�W� ba)z���'�RXd@2�l�w�C�eπ��m��S�gm�����g����v�z�R| ��:���̈́�����?������9�T���7�9X���V�HpMR��9��8Ɠ���ː���N���*���^Uʬ�G%�|H���~��;[�}���gj�߶�Y�T���\Z⛢\�upjɡ����[���oI�)Š������P��Ǧ/ۏ�2D�Y�6PJ_J�qa��꒴��1]obh|�)���Pb)� iw�x�I�K���f��o)T�)T2Ǔ�L=U����\��Mʯ����4Ol�m�u���t�{��m6����z�1 |��e\�Jvw�mF�� �e���LLKSEF֞�f

Have current 4.2.09-2101251735 TOS.

Please advise your TNAS model number, HDD model number and created RAID mode.
As for this issue, please reinstall your TOS to see whether it's ok:
Please be advised the TOS reinstallation would not erase your data unless you encounter B below.

Power off the NAS, take out the HDD’s, power on the NAS.
Search the NAS IP address by the TNAS PC App, click on the located IP address and click "Login"
When it says no HDD detected, keep the NAS powered on and install your HDD
Follow the instructions to install TOS
Set your password and time zone

After that, there are two possibilities:
A. You may be directed to the log in page, please go ahead to log in.

B. You may be directed to the RAID creating page, please STOP here and close the window immediately. Please get back to us, and we will need to remote-in to check.

After the TOS reinstallation, to ensure you can see the data in your hard drives, please check the following:

1. Please ensure the admin user has the R/W permission to the shared folders.
Please go to TOS Control Panel – Privileges – User – select the user and Edit – Permission

2. Please ensure the shared folder’s R/W permission is authorized to the user:
Please go to TOS Control Panel – Privileges – Shared Folder – select the shared folder and Edit – please check in User permission and Group permission accordingly.

3. If you are still unable to see the data, please go to TOS Control Panel – Privileges – Shared Folder – Advanced – Restore to

F4-220 with WD Red 8TB NAS Hard Disk Drive (3, RAID 5). I'll try the recommendations later this week, Thanks.