TerraMaster Forum

I have a F5-422 which I have had less than a week. I was working on adding an external drive today when the TNAS locked up. I rebooted it and TOS got stuck at the loading screen. Opening the developer tools shows the browser tries to hit http://10.0.0.104:8181/databack/complete and gets a 404 and then tries to hit http://10.0.0.104:8181/databack/checkra ... 3381011946 and also gets a 404. "404 Not Found nginx/1.12.1"

Assuming TOS is corrupted, I removed the drives, rebooted the NAS, and reinstalled TOS automatically. After the install was finished, I still get the loading screen with 404's. I then tried again a couple more times, once downloading TOS and loading it manually. I still get the issue. Is there any way to delete TOS off of the RAID so it can be installed again from scratch?

The TNAS does not respond on SMB, SSH, or Telnet. The only ports open are 80, 111, and 443.

What else can I try? Is there a way to get into the RAID during the boot setup before TOS is installed? I'm sure I could wipe the RAID by clearing the drives on a PC but I'd rather not do that.

Hi,
Can you directly use "http://10.0.0.104:8181/tos/index.php" to access？

TMRyan wrote: ↑26 Mar 2021, 11:29 Hi,
Can you directly use "http://10.0.0.104:8181/tos/index.php" to access？

That is the page that just shows loading and tries to access those other two pages in the background before it will proceed.

Larger version of image: https://ibb.co/1b817nC

Have you turned on SSH? The default port is 9222, did you use this port to access it?

I had SSH turned on, reconfigured to port 23 before the crash and reinitialization attempts. I have tried port 23 and 9222 and neither respond.

Would it be possible to connect an HDMI monitor to the HDMI port and a USB keyboard and get a terminal that way?

Yes, you can.
You need to enter the following command and give us a few screenshots.
1. Enter df and click "Enter" to take a screenshot
2. Enter mount and click "Enter" to take a screenshot
3. Enter dmesg and click "Enter" to take a screenshot
4. Enter cat /proc/mdstat and click "Enter" to take a screenshot

Thanks, I will try this tomorrow.

TMRyan wrote: ↑26 Mar 2021, 12:04 Yes, you can.
You need to enter the following command and give us a few screenshots.
1. Enter df and click "Enter" to take a screenshot
2. Enter mount and click "Enter" to take a screenshot
3. Enter dmesg and click "Enter" to take a screenshot
4. Enter cat /proc/mdstat and click "Enter" to take a screenshot

Since I only have this hooked up to a monitor and a keyboard, and ssh is not functioning, I can't take a screenshot, but here are photos of the commands. https://photos.app.goo.gl/grZSTDtj7tMEFbeR6

SSH is not functioning, when trying to run /user/sbin/sshd I get "init failed" and "sshd: no hostkeys available -- exiting."

Also, the /var/www directory is empty.

I figured out the issue. Unfortunately, it was after I wiped each of the drives manually on another PC and factory reset. I had connected an external DAS (Drobo Gen3) to the USB port of the TNAS, which I had planned to use for TNAS backups. Unfortunately, with the Drobo attached, the TNAS could not complete bootup, as it got confused by the Drobo and tried to mount it instead of the internal volumes. Needless to say, but connecting a Drobo as an external drive causes the TNAS to not function. Instead I moved the Drobo to a PC that has a 10Gbe port which is connected directly to the TNAS 10Gbe port. It should work well enough this way.