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F4-220, initial setup - "your accound has been disabled"
Posted: 06 Feb 2021, 11:55
by tjhooker
I have a brand new F-220 (1GB). I have gotten through the initialization steps to the point where I have created a user account and password. However, when I go to login after creating the account I get the message "Your account has been disabled. Contact your administrator." I then went to the Forgot Password? link. The enter user account/email address does not recognize my user account and returns a message that there is no such user.
Please advise.
Re: F4-220, initial setup - "your accound has been disabled"
Posted: 06 Feb 2021, 16:38
by TMS
Hi,
1. Are you using the admin account and password? (Wrong input?)
2.without any hard disks, turn on the F4-220 device and TNAS PC finds the device, click login, then follow the instructions on the page reinstall the TOS system
Re: F4-220, initial setup - "your accound has been disabled"
Posted: 14 Feb 2021, 12:13
by tjhooker
At first attempt, the TNAS OS allowed me to make a new user name/password. This is the combination that produced the error message noted above. (I found a supposed default login of admin - Admin123. This did not work at any time.)
In following the instructions from the reply above, I found the following: The NAS was not visible to the TNAS software on my PC without the hard drives mounted in place. Before changing any log in details, I was able to reconnect the hard drives and re-install the OS.
At this point, some update must have happened that didn't take with the initial installation, because this time the OS required that I create a login under the user name 'admin.' I created a password for this user name. I was then able to log into the NAS as normal.