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update wont work

Posted: 13 Jan 2021, 22:05
by Genima
Hi,

we use TOS 4.1.24 on our F5-420.

The system wont do the manual update to 4.1.27, it always tell us that the software package will be extractet (ca. 2 minutes), and then nothing happens. Just waited 20 minutes

CPU ist down on 5%, so i think it do not work ...

Ok, and we have again the weird message from viewtopic.php?f=9&t=597&e=1&view=unread#unread is still back :-(

Re: update wont work

Posted: 13 Jan 2021, 22:33
by TMS
{L_BUTTON_AT}Genima
Refer to this link for the 4.1.27 installation package viewtopic.php?f=75&t=1064

Re: update wont work

Posted: 13 Jan 2021, 22:36
by Genima
We dont have Version 3.x, we have 4.1.24

Re: update wont work

Posted: 13 Jan 2021, 22:39
by TMS
Yes,you only need to upgrade to 4.1.27(from 4.1.24).

Re: update wont work

Posted: 13 Jan 2021, 22:40
by Genima
Name TNAS 006C19
Model F5-420'
TOS-Version 4.1.24-2005151013

Yes i know that i nee 4.1.27 - but ....THIS UPDATE WONT WORK

Re: update wont work

Posted: 13 Jan 2021, 22:47
by TMS
Is it possible to let our engineer check it remotely? You can send an email to our tech team to confirm it.

Re: update wont work

Posted: 13 Jan 2021, 22:50
by Genima
Yes, it is possible. Tomorrow :-)

Re: update wont work

Posted: 14 Jan 2021, 16:38
by Genima
Ok, we are ready