TerraMaster Forum

Online Office version 8.3.328 installs OK, but when launching any of the sub-apps (document, spreadsheet, etc.) I end up with an absolutely blank page. No error message, just a blank page. This is true regardless of the platform hosting the browser, PC, tablet, etc.

I am using an F2-423 with TOS 7.0.1422. It has 20GB of RAM installed.

A prior version of Online Office (installed via app center) was working OK with the problem starting after running the system suggested update to the current version.

I have tried multiple uninstall/install sequences with no change, trying installation on both Vol1 and Vol2. The initial update install that exhibited the problem was under TOS 7.0.1298

We are very sorry for the inconvenience this has caused you. This is a known issue and we are working on a fix, so please wait for the new version update.

If you would like to get it working again in the meantime, please visit the link below to book a time with our online support for a remote session:
https://salesiq.zohopublic.com/signatur ... 97d0be8892

Thank you for the quick reply. I will wait for the new version update.