TerraMaster Forum

I bought my F4-220 in September of 2018 on Amazon and as of today, maybe earlier this week (not entirely sure) I noticed I was no longer able to access the device on the network. I turned it off, turned it back on, and it just doesn't load up. No lights indicating LAN is working, all the HDD lights are red, the power light is green.

I took the drives out, tried to power it back up, same thing, all HDD lights red, no LAN light, and power light is green. Tried a different port on the switch, tried a different network cable, nothing works.

Installed the TNAS software on my Mac, connected it directly to the network using an ethernet adapter, it can't find the device. Am I hosed? Wasn't expecting this to die so soon, as I have other brand NAS that are much older and still going strong (2016).

Any help would be greatly appreciated.

It's possibly the USB boot flash is broken. Please send back your Amazon order number, we will check whether a new USB boot flash is available at your location.

Thanks, I sent it via email. I can't get the power button to do anything once it is lit and the HDD lights are red. It is just unresponsive.

Thank you so much for the quick support! I received the replacement today and I'm already up and running again!

Thanks for the feedback and glad to know it works now.