TerraMaster Forum

Posted: **28 Aug 2026, 20:47**

F4-425 Plus
TOS 7.0.1140

If I click on my shared folder and click the edit button I am greeted with two errors about it attempting to get domain users and groups. My NAS is not domain joined and anything related to domain joining and LDAP is disabled, unconfigured and has never been configured.

Then I try to add read-only permissions for a user.

When I click apply I get another error and the change is not saved. Trying to add this permission when creating the user or from the user page does not work either.

The logs from the NAS are below.

Code: Select all

"2026-08-28T05:27:52.000-07:00","TNAS425","TNAS425 TOSDaemon[17103]: bash getent failed, retrying with direct call group=guest error=shellExec Run fail, err:"
"2026-08-28T05:27:52.000-07:00","TNAS425","TNAS425 TOSDaemon[17103]: shellExec Run fail, err:"
"2026-08-28T05:27:52.000-07:00","TNAS425","TNAS425 TOSDaemon[17103]: UserList1 !BADKEY=user: unknown user admin"
"2026-08-28T05:27:52.000-07:00","TNAS425","TNAS425 TOSDaemon[17103]: UserList1 !BADKEY=user: unknown user admin"
"2026-08-28T05:27:52.000-07:00","TNAS425","TNAS425 filemanager[16859]: [GIN] 2026/08/28 - 05:27:52 | 200 |   11.175432ms |                 | GET      ""/fileManage/GetFolderSize?path=%2FVolume1%2Ftraid-media"""
"2026-08-28T05:27:52.000-07:00","TNAS425","TNAS425 TOSDaemon[17103]: queryMap: []"
"2026-08-28T05:27:52.000-07:00","TNAS425","TNAS425 TOSDaemon[17103]: aclService GetAllAcl failed, err: %s#012 !BADKEY=parseAttrs: parseUserandGroup lookup uid: shellExec Run fail, err:"
"2026-08-28T05:27:52.000-07:00","TNAS425","TNAS425 storagemanager[17102]: DEBUG /usr/bin/btrfs qgroup show /Volume1"

I will be unavailable to respond until 9/10/2026 but I will review your responses then.

Posted: **29 Aug 2026, 09:36**

Please refer to the following forum post to check whether there are any file system errors on your NAS:

[File System Error Check Guide](viewtopic.php?t=2575)

If no file system errors are found, you can contact our online support team through the following link. Our engineers will further assist you with troubleshooting:

[Online Support](https://salesiq.zohopublic.com/signatur ... 97d0be8892)

Posted: **11 Sep 2026, 17:33**

No corruption detected. I'll use the link to contact tech support.

Code: Select all

/dev/mapper/vg0-lv0 btrfs      20T   17T  3.9T  81% /var/subvols/8vEbTxkKvwa
/dev/mapper/vg0-lv0 btrfs      20T   17T  3.9T  81% /Volume1
/dev/mapper/vg0-lv0 btrfs      20T   17T  3.9T  81% /home

Code: Select all

# btrfs check /dev/mapper/vg0-lv0
Opening filesystem to check...
Checking filesystem on /dev/mapper/vg0-lv0
UUID: 0454d6cb-0854-42d8-9078-d4d8474b90ce
[1/7] checking root items
[2/7] checking extents
[3/7] checking free space tree
[4/7] checking fs roots
[5/7] checking only csums items (without verifying data)
[6/7] checking root refs
[7/7] checking quota groups skipped (not enabled on this FS)
found 17738624311296 bytes used, no error found
total csum bytes: 17303247208
total tree bytes: 20099170304
total fs tree bytes: 99418112
total extent tree bytes: 70516736
btree space waste bytes: 2607505691
file data blocks allocated: 46144031080448
 referenced 42827460513792

Posted: **12 Sep 2026, 10:43**

renob wrote: ↑11 Sep 2026, 17:33 No corruption detected. I'll use the link to contact tech support.

Code: Select all

/dev/mapper/vg0-lv0 btrfs      20T   17T  3.9T  81% /var/subvols/8vEbTxkKvwa
/dev/mapper/vg0-lv0 btrfs      20T   17T  3.9T  81% /Volume1
/dev/mapper/vg0-lv0 btrfs      20T   17T  3.9T  81% /home

Code: Select all

# btrfs check /dev/mapper/vg0-lv0
Opening filesystem to check...
Checking filesystem on /dev/mapper/vg0-lv0
UUID: 0454d6cb-0854-42d8-9078-d4d8474b90ce
[1/7] checking root items
[2/7] checking extents
[3/7] checking free space tree
[4/7] checking fs roots
[5/7] checking only csums items (without verifying data)
[6/7] checking root refs
[7/7] checking quota groups skipped (not enabled on this FS)
found 17738624311296 bytes used, no error found
total csum bytes: 17303247208
total tree bytes: 20099170304
total fs tree bytes: 99418112
total extent tree bytes: 70516736
btree space waste bytes: 2607505691
file data blocks allocated: 46144031080448
 referenced 42827460513792

There are no file system errors in this output.Yyou can contact our online support team through the following link. Our engineers will further assist you with troubleshooting:

[Online Support](https://salesiq.zohopublic.com/signatur ... 97d0be8892）

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