TerraMaster Forum

How do I log in using TNAS mobile when I'm outside the local network?

Remote access is enabled on the NAS. I've received a NAS ID. The TNAS mobile app version is 3.5.081.

I try to log in, and a message appears asking:

"Please make sure the following:

1. Are the address and port specified correctly?

2. Is the TNAS device turned on and working properly?

3. Is the network connection working properly?

Scan for devices on the local network.

4. Is remote access enabled?"


TNAS is turned on and working properly, and the network connection is working properly. Everything works on the local network.

I only managed to connect once. I downloaded TNAS mobile app version 3.4 from the website, installed it, launched it, and tried to log in. It said that version 3.5 is required to work with TOS 7. I immediately updated, entered the ID, username, and password, and logged in to my NAS. On subsequent login attempts:

"Please check the following:

1. Are the address and port specified correctly?

2. Is the TNAS device enabled and functioning properly?

3. Is the network connection working properly?

Scan devices on the local network.

4. Is remote access enabled?"



How can I fix this?

Thanks for the detailed info. Since multiple factors may be involved, please reach out to online support through this link for troubleshooting: https://salesiq.zohopublic.com/signatur ... 97d0be8892

Yesterday, the app finally worked, but only through a VPN. Today, it's not working!

What's the problem?

I logged into TNAS online, filled in my ID, and it said "This ID does not exist!"

Did you delete my account?

We do not delete customers’ TNAS IDs. Please log in to your NAS through the local network and check whether TNAS Online is enabled properly. Also, please make sure that the NAS has a stable network connection.

You can also use the link provided by Eric to contact our online support team. Our engineers can further assist you with troubleshooting the issue.