TerraMaster Forum

Hi, I have been trying to get cloudsync to connect to my onedrive account but it fails every time with this in the logs:




I can connect and sync with Google Drive

Thanks for reading

We have not yet been able to reproduce the reported behavior. To narrow it down, we'll need a bit more detail.

Do other apps and services on your NAS have network access? Could you also check whether your NAS can resolve and reach the OneDrive servers?

Could you please specify whether your OneDrive account is of the business or personal type?

We would also appreciate it if you could test both the Duple Backup > OneDrive and File Manager > Remote Folder > Cloud Drive > OneDrive pathways, and inform us whether either of them exhibits a similar issue.

Hi TMzethar, I have tried both Duple and file manager, Both pop up these type of messages, accepted them:





Then all I get are spinning circles, Duple ends with the error, but nothing in the logs and file manager just keeps spinning:





I am trying to connect to my personal account with onedrive.

Regards

Bartman wrote: ↑27 Jul 2026, 22:58

We need to check this issue remotely. Please contact the online technical support staff through the following link to schedule remote technical support and attach the forum link and your forum ID as well：https://salesiq.zohopublic.com/signatur ... 97d0be8892

Did you ever resolve this? I'm seeing the same behavior.

jdc wrote: ↑10 Aug 2026, 02:00

Thank you for your feedback. We were unable to reproduce this issue in our internal environment. Please contact our online technical support team via the following link to arrange remote technical support, and also provide the forum link and your forum ID：https://salesiq.zohopublic.com/signatur ... 97d0be8892