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Keeps shutting off.
Posted: 11 Nov 2020, 17:41
by Hopeab
Hi,
First time poster so please go easy on me.
I have the Terramaster F4-210. 1gb version.
In the last few weeks the unit just cuts out. It dies when under load. There is no warning or sounds it just cuts out! I have stripped the unit down to make sure there is no dust and I have checked the 3 hard drives that are in use. They all come back as good. The last two days it has been cutting out even more. I don’t know what could be making it happen.
I don’t know if this is related or not, but Emby (I use it for streaming my films and tv) no long works. It was fine a few days ago but it will not work. Again that has been freshly installed and I have even reinstalled the TOS.
Any help someone can give me would be wonderful. I am really out of options here.
Re: Keeps shutting off.
Posted: 11 Nov 2020, 20:01
by sianderson
do you know what version of TOS your unit is running? if its a fairly old version (4.1.27 ish) then there issues with ram not being released which would cause this kind of behaviour where the units RAM just got full up and it was unable to function
Re: Keeps shutting off.
Posted: 11 Nov 2020, 23:50
by TMroy
Hopeab wrote: ↑11 Nov 2020, 17:41
Hi,
First time poster so please go easy on me.
I have the Terramaster F4-210. 1gb version.
In the last few weeks the unit just cuts out. It dies when under load. There is no warning or sounds it just cuts out! I have stripped the unit down to make sure there is no dust and I have checked the 3 hard drives that are in use. They all come back as good. The last two days it has been cutting out even more. I don’t know what could be making it happen.
I don’t know if this is related or not, but Emby (I use it for streaming my films and tv) no long works. It was fine a few days ago but it will not work. Again that has been freshly installed and I have even reinstalled the TOS.
Any help someone can give me would be wonderful. I am really out of options here.
please update your TOS to 4.1.32 or 4.2.06
Re: Keeps shutting off.
Posted: 12 Nov 2020, 21:01
by Hopeab
Hi and thank for getting back to me,
I am on TOS Version 4.1.30-2008051459
That is the current one in the software update with in the Terramaster.
So if it is the memory that is having the problem and just shutting its self off does that mean I will need to buy a new one?
So you know this unit is about 3 years old. Maybe 4.
Thank you again for all your help and time.
Re: Keeps shutting off.
Posted: 13 Nov 2020, 11:42
by TMSupport
According to your description, it seems that your TNAS model is not F4-210. It may be F4-220. Please find the device number at the bottom of the device.
If it's F4-220, it's possible that the hardware is malfunctioned after several years usage.
Re: Keeps shutting off.
Posted: 13 Nov 2020, 16:45
by Hopeab
I will check it again.
So it seems like I am back in the market for a new NAS then.
Shame as it has been a very good bit ok kit. It has just been the software that has let it down over resent times.
Thank you for all of your help.
Re: Keeps shutting off.
Posted: 13 Nov 2020, 17:25
by Hopeab
Update.....
I think it is over heating. When it shuts off I need to leave it for 5-10 minutes before it will turn on again. Well hat makes it a paper weight then.
Re: Keeps shutting off.
Posted: 16 Nov 2020, 17:24
by TMSupport
So do you get the model number?
Re: Keeps shutting off.
Posted: 30 Dec 2020, 08:12
by alienhotrod1995
I am been having the same issue as well but I have the F5-422. It makes 4-5 beeps and shuts down. At one point it would shutdown as soon as I powered it back up. I do have it set to automatically shut down at 23:59 and start at 7:00. I re-installed to TOS system thinking something might have got corrupt but the issue just happened again today. I did get an update notice to 4.2.07 so I will monitor it to see if this solves the issue. Is there any system log that would show why it is shutting down?
Re: Keeps shutting off.
Posted: 31 Dec 2020, 16:38
by TMSupport
You can report the issue, download the report and send to us.
downloadreport.jpg
Shame as it has been a very good bit ok kit. It has just been the software that has let it down over resent times.