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Re: TOS 5 Beta is released for testing NOW!
Posted: 12 Apr 2022, 14:14
by krisprolls
hello, I've tried all kind of simple and complex passport each time I reinstalled tos 5 betas.
Log in works for one or two time, then impossible to log in. Though I still can access my disks through AFP and SMB on my Mac with the name and passwords, only the http stops working.
I used safari, Chrome and same.
By the way, I cannot send you any private message as it says 'I'm not allowed'. !
Re: TOS 5 Beta is released for testing NOW!
Posted: 12 Apr 2022, 14:28
by TMSupport
You can send email to our teach team to have a remote session.
Re: TOS 5 Beta is released for testing NOW!
Posted: 12 Apr 2022, 17:53
by krisprolls
Seems I solved the issue with the password and the http log in
I used a '!' symbole on my password chain.
Weird it accepted it for a while then was rejected (and always worked via afp and smb)
Re: TOS 5 Beta is released for testing NOW!
Posted: 12 Apr 2022, 20:12
by TMroy
Thank you for your update, we will check the issue on our end.
Re: TOS 5 Beta is released for testing NOW!
Posted: 13 Apr 2022, 23:47
by Charlie_Croker
Well it's locked me out again, (Incorrect password), despite it being the correct password. F2-422 v5.0.67
Tried it with two different devices and two different browsers, I am using a normal password (just 10 Letters/number, not special characters).
This is the 4th time this bug has happened.
I literally spend longer reinstalling TOS 5.0 than I use it.
This is at the public beta stage, where you expect the odd issue but not fundamental ones.
I am going to back to V4 as I have lost confidence in V5.
Re: TOS 5 Beta is released for testing NOW!
Posted: 14 Apr 2022, 00:11
by TMroy
May I know how many successful logins you have before the issue happened again? did you ever set any password rules in the user permission advanced settings?
Re: TOS 5 Beta is released for testing NOW!
Posted: 14 Apr 2022, 01:32
by Charlie_Croker
@TMroy
I have submitted a detailed bug report. I had logged in multiple times with no issues, no rules are set.
Its happened on the last few versions of TOS5.0
Re: TOS 5 Beta is released for testing NOW!
Posted: 14 Apr 2022, 12:56
by TMroy
would you allow a remote session to check the issue?
Re: TOS 5 Beta is released for testing NOW!
Posted: 14 Apr 2022, 14:40
by Charlie_Croker
@TMRoy
I have replied to the email requesting this, however for OpSec reasons, this is not possible.
Re: TOS 5 Beta is released for testing NOW!
Posted: 14 Apr 2022, 16:56
by TMroy
I see. so let me share with you an instruction, we need some error information when this issue happens. I wrote the instructions step by step on the
images so that you can better understand the steps. please follow the instruction and send us the screenshot. Appreciate!
https://www.jianguoyun.com/p/DXgZy6wQqPmkChiKg7kEIAA
https://www.jianguoyun.com/p/DSxZGlwQqPmkChigg7kEIAA