TOS 5 Beta is released for testing NOW!

Official news about TOS, mobile app, PC app updates or beta releases.
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krisprolls
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Joined: 02 Apr 2022, 01:13

Re: TOS 5 Beta is released for testing NOW!

Post by krisprolls »

hello, I've tried all kind of simple and complex passport each time I reinstalled tos 5 betas.
Log in works for one or two time, then impossible to log in. Though I still can access my disks through AFP and SMB on my Mac with the name and passwords, only the http stops working.
I used safari, Chrome and same.

By the way, I cannot send you any private message as it says 'I'm not allowed'. !
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TMSupport
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Joined: 13 Dec 2019, 15:15

Re: TOS 5 Beta is released for testing NOW!

Post by TMSupport »

{L_BUTTON_AT}krisprolls

You can send email to our teach team to have a remote session.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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krisprolls
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Joined: 02 Apr 2022, 01:13

Re: TOS 5 Beta is released for testing NOW!

Post by krisprolls »

Seems I solved the issue with the password and the http log in
I used a '!' symbole on my password chain.
Weird it accepted it for a while then was rejected (and always worked via afp and smb)
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TMroy
TM Support
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Joined: 10 Mar 2020, 14:04
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Re: TOS 5 Beta is released for testing NOW!

Post by TMroy »

{L_BUTTON_AT}krisprolls

Thank you for your update, we will check the issue on our end.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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Charlie_Croker
Posts: 108
Joined: 07 Oct 2020, 19:05
Saudi Arabia

Re: TOS 5 Beta is released for testing NOW!

Post by Charlie_Croker »

Well it's locked me out again, (Incorrect password), despite it being the correct password. F2-422 v5.0.67

Tried it with two different devices and two different browsers, I am using a normal password (just 10 Letters/number, not special characters).
This is the 4th time this bug has happened.
I literally spend longer reinstalling TOS 5.0 than I use it.
This is at the public beta stage, where you expect the odd issue but not fundamental ones.

I am going to back to V4 as I have lost confidence in V5.
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TMroy
TM Support
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Re: TOS 5 Beta is released for testing NOW!

Post by TMroy »

May I know how many successful logins you have before the issue happened again? did you ever set any password rules in the user permission advanced settings?
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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Charlie_Croker
Posts: 108
Joined: 07 Oct 2020, 19:05
Saudi Arabia

Re: TOS 5 Beta is released for testing NOW!

Post by Charlie_Croker »

@TMroy

I have submitted a detailed bug report. I had logged in multiple times with no issues, no rules are set.
Its happened on the last few versions of TOS5.0
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TMroy
TM Support
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Joined: 10 Mar 2020, 14:04
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Re: TOS 5 Beta is released for testing NOW!

Post by TMroy »

{L_BUTTON_AT}Charlie_Croker

would you allow a remote session to check the issue?
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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Charlie_Croker
Posts: 108
Joined: 07 Oct 2020, 19:05
Saudi Arabia

Re: TOS 5 Beta is released for testing NOW!

Post by Charlie_Croker »

@TMRoy

I have replied to the email requesting this, however for OpSec reasons, this is not possible.
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TMroy
TM Support
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Joined: 10 Mar 2020, 14:04
China

Re: TOS 5 Beta is released for testing NOW!

Post by TMroy »

{L_BUTTON_AT}Charlie_Croker
I see. so let me share with you an instruction, we need some error information when this issue happens. I wrote the instructions step by step on the images so that you can better understand the steps. please follow the instruction and send us the screenshot. Appreciate! https://www.jianguoyun.com/p/DXgZy6wQqPmkChiKg7kEIAA https://www.jianguoyun.com/p/DSxZGlwQqPmkChigg7kEIAA
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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