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Re: [F5-221] Automatic wake up
Posted: 24 Sep 2021, 05:09
by eloo
okay now i have cleared the cmos again and guess what.. NOW ITS WORSE!!!!
Great story guys.. do you really know what you are doing?
my NAS is now continuously restarting after i'm going to shut it down.
FIX THIS ASAP!!!
im not able to shutdown my device anymore because of YOUR fault!
and please provide a PROOF that you have tested your bios the next time.. this is so ridiculous..
we (YOUR PAYING CUSTOMERS) are not your beta testers!
you have still not managed to fix this issue since over 9 month!!!
neither have you managed to just enable the RTC option so we can fix it for you.
Re: [F5-221] Automatic wake up
Posted: 24 Sep 2021, 12:04
by TMroy
What did you mean by "continuously restarting"? and what did you mean by "im not able to shutdown my device anymore"? would you provide more specifics? how frequency of restarting? Does it restart at a fixed time? Or randomly? what system running in your TNAS? TOS? Ubuntu? or other system?
I do not know what you did to your device, we did test the new bios, such a problem does not appear here. You need to provide more information instead of just yelling, otherwise we can't help you.
Re: [F5-221] Automatic wake up
Posted: 24 Sep 2021, 14:58
by eloo
it restarts directly when it was shutdown. so when i power it off in any way it starts directly again.
this happens from bios (by pressing the power button)
this happens when do a shutdown in TOS
not tested with others OS
what i mean with "im not able to shutdown my device anymore" is that its not possible to stop the NAS anymore.. (except i pull out the power plug)
i did exactly what YOU has said
"Hi! Could you observe the phenomenon of automatic startup at 00: 00: 00 for a few more days? If it still exists, it is recommended that you remove the battery on the motherboard, then short-circuit both ends of the battery holder, clear COMS."
Re: [F5-221] Automatic wake up
Posted: 24 Sep 2021, 21:35
by Hardfecx
@eloo
why you don't send your Nas back to Terramaster, asking for repairing or replacement?
Re: [F5-221] Automatic wake up
Posted: 25 Sep 2021, 02:41
by eloo
Hardfecx wrote: ↑24 Sep 2021, 21:35
@eloo
why you don't send your Nas back to Terramaster, asking for repairing or replacement?
because this is a software problem and not a hardware fault
a replacement wouldn't make any difference
Re: [F5-221] Automatic wake up
Posted: 25 Sep 2021, 04:04
by Hardfecx
eloo wrote: ↑25 Sep 2021, 02:41
Hardfecx wrote: ↑24 Sep 2021, 21:35
@eloo
why you don't send your Nas back to Terramaster, asking for repairing or replacement?
because this is a software problem and not a hardware fault
a replacement wouldn't make any difference
but it seems that you are the only one with that problem...
Re: [F5-221] Automatic wake up
Posted: 25 Sep 2021, 14:14
by TMroy
if you want our tech team checks what happened to your device by a remote session, email them and book a schedule for the remote session.
Re: [F5-221] Automatic wake up
Posted: 25 Sep 2021, 20:31
by Hardfecx
@ eloo
and please stop picking on the Terramaster Team when you say: "now it's worse, I did what YOU said"! Who knows if you didnt touch any other component while resetting Bios? Maybe a bad contact on any component on the board?... So calm down
Re: [F5-221] Automatic wake up
Posted: 27 Sep 2021, 18:28
by eloo
Hardfecx wrote: ↑25 Sep 2021, 04:04
eloo wrote: ↑25 Sep 2021, 02:41
Hardfecx wrote: ↑24 Sep 2021, 21:35
@eloo
why you don't send your Nas back to Terramaster, asking for repairing or replacement?
because this is a software problem and not a hardware fault
a replacement wouldn't make any difference
but it seems that you are the only one with that problem...
maybe you should read first the whole thread and the use the search of this forum before making such assumption:
viewtopic.php?f=9&t=1334&start=10#p10050
viewtopic.php?f=9&t=2449
so please stop trolling if you don't have anything useful to say -.-
Re: [F5-221] Automatic wake up
Posted: 08 Oct 2021, 19:44
by dranivil
Have you solved the problem? The same thing happens to me and the support has only responded with a BIOS that does not correspond to my model (F2-422) and that I suspect is the same one that they have put here and that it has not solved anything.