vozerov wrote: ↑20 Jan 2026, 12:14
Установка версии 7.0.0392 на F4-424 привела к тому что диски от пула носителей все отключились, при этом система их видит и не подключает обратно, два SSD диска которые были в Hyper Cache так же отключились, при этом предлагают их использовать только для создания нового пула, а для hyper cache они не доступны.
Возможно ошибка в обновлении какая то, пересоздавать том и пул не охото, слишком долго восстанавливать потом на нем информацию.
Переходил с 7.0.0375
Дополнение
Диски показывают что на них пул 1 весит
Когда заходишь в пул, показывает что все диски пула обнаружены, но при этом подключить когда операцию подключения пытаешься провести не дает
Как понимаю у меня рассыпался Hyper Cache при обновлении, как теперь его удалить из системы, что бы востановить raid без него, если из интерфейса его не видно, а можно найти только через консоль. Кэш был в режиме балланс
The cause of this abnormal phenomenon is difficult to guess. Please go to the official website's Live Chat to book a time, and we can arrange to help you troubleshoot.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
If I understand correctly, this is the abnormal permission setting you encountered on TOS6.
We have not received similar reports yet and will keep an eye on it.
The permission configuration for TOS7 has been optimized and should be better than TOS6.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
qidi4feet wrote: ↑20 Jan 2026, 14:40
The bar goes to full , and then reboots
have you tried factory reset your nas device before doing the upgrade ?
ok,"the bar goes full" is clearly different to what i see. I did several tries and it always goes to 9% as max.
I am trying to update a completely new device. In other words I tried to set it out of box and pass it to TOS 7 right away.
After several fails I formatted the nvme, set everything up and tried to update with the same result...
qidi4feet wrote: ↑20 Jan 2026, 14:40
The bar goes to full , and then reboots
have you tried factory reset your nas device before doing the upgrade ?
ok,"the bar goes full" is clearly different to what i see. I did several tries and it always goes to 9% as max.
I am trying to update a completely new device. In other words I tried to set it out of box and pass it to TOS 7 right away.
After several fails I formatted the nvme, set everything up and tried to update with the same result...
We are sorry to hear that you are having difficulties. Regarding the issue you encountered, we would also like to know the reason for the failure. You can schedule a time via the Live Chat window on the official website homepage, and we will arrange for an engineer to remotely check it for you. www.terra-master.com
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
I understand TOS 7 is still in BETA. However, have users been experiencing a " Update check failed" response when going into Systems? Currently running on the 7.0.0375. My network is working just fine so I do not know what this means on my end or if the server end is having issues.
bladi3990 wrote: ↑23 Jan 2026, 06:06
I understand TOS 7 is still in BETA. However, have users been experiencing a " Update check failed" response when going into Systems? Currently running on the 7.0.0375. My network is working just fine so I do not know what this means on my end or if the server end is having issues.
I have this exact behaviour right now, it is frustrating due to the constant email pings when it checks telling me there is a new system update available but when I log in I cannot perform any updates.
bladi3990 wrote: ↑23 Jan 2026, 06:06
I understand TOS 7 is still in BETA. However, have users been experiencing a " Update check failed" response when going into Systems? Currently running on the 7.0.0375. My network is working just fine so I do not know what this means on my end or if the server end is having issues.
djryzi wrote: ↑23 Jan 2026, 07:35
I have this exact behaviour right now, it is frustrating due to the constant email pings when it checks telling me there is a new system update available but when I log in I cannot perform any updates.
Sorry for the trouble.
We have observed multiple instances of this issue. The project team has started troubleshooting. The initial guess is that it may be due to a poor server connection.
Trying a few more times might work. If it still doesn't, you can download the update package directly using the link. (The 7.0.0392.bz2 link has been sent to you via private message on the forum)
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
As you can see in the attached screenshot, I am experiencing an issue with the automatic update on my F5-221 (currently running TOS 7.0.0364).
Despite having a working internet connection, the system displays the error: 'TNAS is not connected to the Internet' whenever I try to check for updates.
Since the automatic process is failing, could you please provide a direct download link for the latest firmware package? I would like to proceed with a manual update to resolve this connectivity bug.
