{L_BUTTON_AT}kkao33
It is not possible to keep your data when you want to install TOS 5 on your drives, you need to backup your data before you go ahead.
The Brand New TOS 5 is Released！
Re: The Brand New TOS 5 is Released！
It is not possible to keep your data when you want to install TOS 5 on your drives, you need to backup your data before you go ahead.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
-
Charlie_Croker
- Posts: 108
- Joined: 07 Oct 2020, 19:05
Re: The Brand New TOS 5 is Released！
sianderson wrote:
> TMSupport wrote:
> 4. Since TerraSearch will occupy a large amount of system resources, it is
> generally recommended to use it on devices with more than 4G memory.
>
> i'm guessing this is a further nail in the coffin for us F2-210 users that
> TM refused to allow us to upgrade the ram in so stuck at 1gb memory
Isn't the F2-210 equipped with a RTD1296 SOC? (If so the Max RAM is 2GB but due to being an SOC the RAM isn't upgradeable, so 1GB it is ), Synology and QNAP also still sell NAS equipped with a non upgradeable SOC and even worse RAM specs. For example The DS220J has 512MB of RAM which is bonkers.
> TMSupport wrote:
> 4. Since TerraSearch will occupy a large amount of system resources, it is
> generally recommended to use it on devices with more than 4G memory.
>
> i'm guessing this is a further nail in the coffin for us F2-210 users that
> TM refused to allow us to upgrade the ram in so stuck at 1gb memory
Isn't the F2-210 equipped with a RTD1296 SOC? (If so the Max RAM is 2GB but due to being an SOC the RAM isn't upgradeable, so 1GB it is ), Synology and QNAP also still sell NAS equipped with a non upgradeable SOC and even worse RAM specs. For example The DS220J has 512MB of RAM which is bonkers.
Re: The Brand New TOS 5 is Released！
sianderson wrote:
> TMSupport wrote:
> 4. Since TerraSearch will occupy a large amount of system resources, it is
> generally recommended to use it on devices with more than 4G memory.
>
> i'm guessing this is a further nail in the coffin for us F2-210 users that
> TM refused to allow us to upgrade the ram in so stuck at 1gb memory
I have 4gb in my other f2-221 but I won't bother trying TerraSearch in that one until I start to see that others have successfully installed and used the app. It just seems not ready for prime time.
> TMSupport wrote:
> 4. Since TerraSearch will occupy a large amount of system resources, it is
> generally recommended to use it on devices with more than 4G memory.
>
> i'm guessing this is a further nail in the coffin for us F2-210 users that
> TM refused to allow us to upgrade the ram in so stuck at 1gb memory
I have 4gb in my other f2-221 but I won't bother trying TerraSearch in that one until I start to see that others have successfully installed and used the app. It just seems not ready for prime time.
Re: The Brand New TOS 5 is Released！
Terra search has some issues that need to be fixed. We plan to release an update later this month.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Re: The Brand New TOS 5 is Released！
The last release (5.0.130) is completely broken!! Not only it fails at the restart but it really breaks the product:
CloudSync configuration disappears!! When I try to create a new conenction to OneDrive it's just impossible
Applications Center is empty!! no applications are offered no matter what the filters are!!
Fortunately data isn't lost
Please post a fix to this 5.0.130 !!!
CloudSync configuration disappears!! When I try to create a new conenction to OneDrive it's just impossible
Applications Center is empty!! no applications are offered no matter what the filters are!!
Fortunately data isn't lost
Please post a fix to this 5.0.130 !!!
Re: The Brand New TOS 5 is Released！
Madvic wrote:
> The last release (5.0.130) is completely broken!! Not only it fails at the
> restart but it really breaks the product:
>
> CloudSync configuration disappears!! When I try to create a new conenction
> to OneDrive it's just impossible
> Applications Center is empty!! no applications are offered no matter what
> the filters are!!
> Fortunately data isn't lost
>
> Please post a fix to this 5.0.130 !!!
Did you tried to clear browser cache and refresh the page?
> The last release (5.0.130) is completely broken!! Not only it fails at the
> restart but it really breaks the product:
>
> CloudSync configuration disappears!! When I try to create a new conenction
> to OneDrive it's just impossible
> Applications Center is empty!! no applications are offered no matter what
> the filters are!!
> Fortunately data isn't lost
>
> Please post a fix to this 5.0.130 !!!
Did you tried to clear browser cache and refresh the page?
Re: The Brand New TOS 5 is Released！
I am wanting to upgrade to TOS 5. But I want to double check a few things before I try to upgrade.
1. "Reset to Factory Default" and installing TOS 5 only removes the user settings, but NOT user data? Correct? I do not have anywhere to backup 30TB of data so I want to make sure that I am not screwing myself by doing this.
2. I believe I have stored my user data under the root account, I read that a TOS 5 update now removes the root user from use. Do I need to make a new account and give it permission to that data before the update?
1. "Reset to Factory Default" and installing TOS 5 only removes the user settings, but NOT user data? Correct? I do not have anywhere to backup 30TB of data so I want to make sure that I am not screwing myself by doing this.
2. I believe I have stored my user data under the root account, I read that a TOS 5 update now removes the root user from use. Do I need to make a new account and give it permission to that data before the update?
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Jac de Lad
- Posts: 38
- Joined: 04 Aug 2020, 01:40
Re: The Brand New TOS 5 is Released！
TerraNas2 wrote:
> I am wanting to upgrade to TOS 5. But I want to double check a few things
> before I try to upgrade.
>
> 1. "Reset to Factory Default" and installing TOS 5 only removes
> the user settings, but NOT user data? Correct? I do not have anywhere to
> backup 30TB of data so I want to make sure that I am not screwing myself by
> doing this.
>
> 2. I believe I have stored my user data under the root account, I read that
> a TOS 5 update now removes the root user from use. Do I need to make a new
> account and give it permission to that data before the update?
Hi, whatever the answer to your first question is, you ABSOLUTELY need a backup of your data. Even if the reset doesn't delete your data there may something fo wrong while installing the new OS! Also you need to have a backup in general in case of an attack from the internet, which may always be happening.
> I am wanting to upgrade to TOS 5. But I want to double check a few things
> before I try to upgrade.
>
> 1. "Reset to Factory Default" and installing TOS 5 only removes
> the user settings, but NOT user data? Correct? I do not have anywhere to
> backup 30TB of data so I want to make sure that I am not screwing myself by
> doing this.
>
> 2. I believe I have stored my user data under the root account, I read that
> a TOS 5 update now removes the root user from use. Do I need to make a new
> account and give it permission to that data before the update?
Hi, whatever the answer to your first question is, you ABSOLUTELY need a backup of your data. Even if the reset doesn't delete your data there may something fo wrong while installing the new OS! Also you need to have a backup in general in case of an attack from the internet, which may always be happening.
Re: The Brand New TOS 5 is Released！
kkao33 wrote:
> Try to update to TOS 5 while keeping existing data on HDDs. During NAS
> initialization after selecting "Custom" I got the message
> "Data on hard drive(s) will be deleted! Are you sure you want to
> continue?"
>
> Help, what is the procedure to carry out TOS 5 installation without
> deleting data on existing HDDs?
I am now stuck on the same issue. After factory reset, during initialization and clicking "Custom" it is telling me that proceeding will wipe my HDDs of data.. I need help. Were you able to get around this?
> Try to update to TOS 5 while keeping existing data on HDDs. During NAS
> initialization after selecting "Custom" I got the message
> "Data on hard drive(s) will be deleted! Are you sure you want to
> continue?"
>
> Help, what is the procedure to carry out TOS 5 installation without
> deleting data on existing HDDs?
I am now stuck on the same issue. After factory reset, during initialization and clicking "Custom" it is telling me that proceeding will wipe my HDDs of data.. I need help. Were you able to get around this?
Re: The Brand New TOS 5 Officially Released Today！
I agree! If I'd have know this I would have bought a better NAS!
Saijin_Naib wrote:
> TMsupport6 wrote:
> > 2. The new TOS 5.0 system is only applicable to the x.86 series of TNAS models
> (220
> > series, 221 series, 420 series, 421 series, 422 series, 423 series);
>
> Absolutely, hugely disappointed. So many missing features and security issues on the
> ARM branch and instead of addressing them, you further neglect them by excluding them
> from a much-needed platform upgrade.
Saijin_Naib wrote:
> TMsupport6 wrote:
> > 2. The new TOS 5.0 system is only applicable to the x.86 series of TNAS models
> (220
> > series, 221 series, 420 series, 421 series, 422 series, 423 series);
>
> Absolutely, hugely disappointed. So many missing features and security issues on the
> ARM branch and instead of addressing them, you further neglect them by excluding them
> from a much-needed platform upgrade.