Instructions for RAID Repairing

[TMzethar]

In this situation, the HDD that has dropped out of the RAID is likely no longer accessible. Please remove this HDD and check it on your PC.

[scheppi2003]

How com the HDD does not work from one moment to another, when the disk was rated as "good" ? I do accept the fact, the HDD was re-certified and maybe it is my risk to use it, but I found it strange it dies on me, without any warning. Anyhow, today I get my brand new Toshiba N300 10TB HDD. Hope I can just plug it in and repair my RAID, as on the last to HDD upgrades it only worked with heavy support from Terramaster.

[CathyW]

Very detailed information . I followed above instruction step by step , finally my RAID was repaired . Thank you very much , TerraMaster Team !

[scheppi2003]

Update 27.04.2025
Still not working, Raid repair still running for 33 hours now and I can not log into the NAS

[TMzethar]

Hi, scheppi. Regarding your situation, please maintain communication with the technical support email or LiveChat.

[scheppi2003]

update :72 hours Raid repair, 3.5 hours of Tech Support and still not running correctly ! I just thought a server can run on its own, but this is heavy IT stuff ! I am a user not a tekkie. Kudos to Frank, who is patient genius ! It seems he will save my data !

[TMzethar]

I'm glad you got a solution to your problem.
I believe the most important reasons for getting to this point was your patience and understanding.

[scheppi2003]

I am a user and no Tekkie. I can not program, so I need to trust the Tech Support, they know their business and first I did not have the impression from Frank, but he convinced me with his actions ! Sure Terramaster is a relatively new company in comparison to QNAP and Synology, so things might get wrong, but it also should be much smoother ! Also learned my lesson and will not trust TRIAD, but gold old fashion mirroring ! Lost some TB on storage, but hey, my data should be relatively save.

[scheppi2003]

Well update 02.05.2025 The 10TB disk finally synced and I could reinstall my apps, which includes Plex. Now Plex is not finding any of the folders with movies or TV series. Additionally I can not open anymore the LIVE Chat, so communication with Terramaster gets even more dificult

[bitconductor]

I'm trying to repair a RAID1 array as my HDD2 failed. I bought a new 4Tb drive and have plugged it in. But I can't see how to repair the raid. HDD2 can only be config'd as a TRAID or Single in the Storage Pool. I had to upgrade to TOS5 from 4 before I put in the new drive. But can't see how to get the two drives to mirror.