Page 3 of 3
Re: TerraSync update causing hard drives to operate continuously for days despite all sync tasks being ‘up to date’.
Posted: 14 Jun 2026, 19:14
by Phil
You can send the collected debug logs to our email address, and we will help you analyze and resolve the issue.(support（at）terra-master.com)
Re: TerraSync update causing hard drives to operate continuously for days despite all sync tasks being ‘up to date’.
Posted: 14 Jun 2026, 20:18
by rfbjr
Agreed, in fact the disk activity just stopped. I'll copy the debug logs onto my share and email the link
Re: TerraSync update causing hard drives to operate continuously for days despite all sync tasks being ‘up to date’.
Posted: 14 Jun 2026, 20:24
by rfbjr
Email sent and I'm keeping debug mode on (the F4-425 Plus)
*If I ever slip up the names: Forge (F4-424 Pro) Anna (F4-425 Plus) LittleDude (F6-424)
Re: TerraSync update causing hard drives to operate continuously for days despite all sync tasks being ‘up to date’.
Posted: 16 Jun 2026, 16:57
by MikeZhang
rfbjr wrote: ↑14 Jun 2026, 20:24
Please refer to the screenshot to export TerraSync Debug log for us to analyze
Re: TerraSync update causing hard drives to operate continuously for days despite all sync tasks being ‘up to date’.
Posted: 16 Jun 2026, 18:44
by rfbjr
Email was sent on June 14th. It contains the link to my share since gmail won't let me send the debug zip file. Security alerts.
Subject: "Debug logs from recent update to TerraSync"
Re: TerraSync update causing hard drives to operate continuously for days despite all sync tasks being ‘up to date’.
Posted: 18 Jun 2026, 18:03
by Felix
rfbjr wrote: ↑16 Jun 2026, 18:44
Please export debug log of TerraSync for analysis
Re: TerraSync update causing hard drives to operate continuously for days despite all sync tasks being ‘up to date’.
Posted: 18 Jun 2026, 18:15
by rfbjr
The email I sent has the link to my onedrive share. That was done on June 14th. I can't email the debug logs directly and was told to not publish my direct link to the share in these forums.
