TNAS Mobile unable to find NAS Remotely  [SOLVED]

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servit00
Posts: 32
Joined: 21 May 2025, 19:58
Italy

Re: TNAS Mobile unable to find NAS Remotely

Post by servit00 »

TMzethar wrote: 28 May 2025, 00:22
servit00 wrote: 27 May 2025, 23:50
We have noticed your recent comments.
This TNAS ID is inaccessible. It appears that you haven't enabled the TNAS.online service.
Has your NAS successfully connected to the internet?
You can check the connection status of the TNAS.online service by accessing it through TNAS.online/TNAS ID on a remote PC browser or mobile browser.
Additionally, it is not recommended to share your TNAS ID on public online forums. For security reasons, please change your TNAS ID.
THANKS FOR YOUR ANSWER. from browser in 5g line i access but when i try from app with TNAS.online/TNAS ID it give me error address or password. what can i do?
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TMzethar
TM Support
Posts: 2820
Joined: 27 Oct 2020, 16:43

Re: TNAS Mobile unable to find NAS Remotely

Post by TMzethar »

servit00 wrote: 28 May 2025, 00:29
When logging into the TNAS mobile app, you only need to enter your TNAS ID.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
servit00
Posts: 32
Joined: 21 May 2025, 19:58
Italy

Re: TNAS Mobile unable to find NAS Remotely

Post by servit00 »

TMzethar wrote: 28 May 2025, 01:15
servit00 wrote: 28 May 2025, 00:29
When logging into the TNAS mobile app, you only need to enter your TNAS ID.
i solved with this help. many thanks. please help for last thing for me important. in emby app
1. if i try delete file, it returns access denied from remote
2. if i try access (under wifi because from 5g line phone is impossible) username emby return error and terramaster address help to config? thanks many yet
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TMzethar
TM Support
Posts: 2820
Joined: 27 Oct 2020, 16:43

Re: TNAS Mobile unable to find NAS Remotely

Post by TMzethar »

servit00 wrote: 28 May 2025, 01:22
I suggest you create your own topic in the relevant section of EMBY. Based on your description alone, I'm still unclear about your issue. Could you please provide related screenshots?
viewforum.php?f=69
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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