TerraMaster Forum

TMSupport wrote: ↑14 Sep 2020, 14:28 Please advise whether it’s ok to let our engineer has a remote session to help you. You can contact us at support(at)terra-master.com to confirm it.

I contacted support and they advised a new bootable USB which I purchased and installed with no change, the device will not respond and cannot be initialized or found on my network. All Hard drive lights are red even when there are no drives in the bay. The LAN indicators do not light up at all. Is there any thing else to try?

Would you tell which USB boot you purchased? I want to make sure you did not get a wrong one.

Hi, your device may defective, please contact our tech team by email and ask for warranty service.