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Re: Scheduled Auto Shutdown a graceful one?
Posted: 07 Mar 2025, 19:24
by rfbjr
After a troubleshooting session with support:
The inspection is complete. As previously suspected, the issue is related to the SSD Hyper Cache. We have identified the cause of the problem and are currently discussing relevant countermeasures.
Re: Scheduled Auto Shutdown a graceful one?
Posted: 11 Mar 2025, 22:28
by magnus4ever
I'm seeing the same issue, can someone elaborate what "issue is related to SSD Cache" means?
Is there some immeadiate measure available to avoid this?
Re: Scheduled Auto Shutdown a graceful one?
Posted: 12 Mar 2025, 01:20
by Gremlin
magnus4ever wrote: ↑11 Mar 2025, 22:28
I'm seeing the same issue, can someone elaborate what "issue is related to SSD Cache" means?
Is there some immeadiate measure available to avoid this?
I would say turn off ssd cache. Not many users
really need it anyway. It might have been ok if it remained as the original option of read-only or read-write, but I noticed a post some time ago that said the read-only option had been removed.
Re: Scheduled Auto Shutdown a graceful one?
Posted: 12 Mar 2025, 15:50
by TMzethar
rfbjr wrote: ↑07 Mar 2025, 19:24
This issue has been resolved in TOS 6.0.648. If any customer continues to experience this problem, we recommend contacting our technical support email for a thorough remote inspection.
Re: Scheduled Auto Shutdown a graceful one?
Posted: 12 Mar 2025, 18:00
by rfbjr
Short answer: yes, issue is resolved. It did take on both of my boxes, to delete the hyper cache and recreate it after updating to 650.
Re: Scheduled Auto Shutdown a graceful one?
Posted: 12 Mar 2025, 18:03
by magnus4ever
rfbjr wrote: ↑12 Mar 2025, 18:00
Short answer: yes, issue is resolved. It did take on both of my boxes, to delete the hyper cache and recreate it after updating to 650.
Thanks for Answering, will do the same. After updating to 650, what type of Cache did you choose? Just read or Read/Write? I've read on this forum that the second option was canned?
Re: Scheduled Auto Shutdown a graceful one?
Posted: 12 Mar 2025, 18:14
by rfbjr
magnus4ever wrote: ↑12 Mar 2025, 18:03
rfbjr wrote: ↑12 Mar 2025, 18:00
Short answer: yes, issue is resolved. It did take on both of my boxes, to delete the hyper cache and recreate it after updating to 650.
Thanks for Answering, will do the same. After updating to 650, what type of Cache did you choose? Just read or Read/Write? I've read on this forum that the second option was canned?
Balanced Mode.
Wish there was some stats to verify what it is actually doing.
Re: Scheduled Auto Shutdown a graceful one?
Posted: 16 Mar 2025, 07:43
by magnus4ever
Does someone have advice how to safely delete the Hypercache? Tried to.delete it and update to version 650, but after restart, system is updated but Hypercache is still there.
I think it's creating some issues, especially with sync tasks.
Re: Scheduled Auto Shutdown a graceful one?
Posted: 16 Mar 2025, 10:25
by crisisacting
All file services need to be disabled prior to attempting, for deletion to be successful.