TerraMaster Official Forum

cactusnas wrote: ↑15 Mar 2024, 21:11

Thank you for the advice. I stopped all applications and tried to create a hyper cache with the same result.

Gremlin wrote: ↑15 Mar 2024, 22:03

I perfectly understand that I use the beta version of TOS6 and various bugs are possible. I share information with users and developers.

Thanks to everyone.
Have a nice day.

Hi,

I have the exact same error of Constantine. The Hyper Cache failed to create after the update to TOS6.

True that is a public beta but now is public so with a wide audience and not only for tech people. I hope for a fix from Terramaster.

Cheers

duranoid wrote: ↑17 Mar 2024, 15:45

Is the storage pool array in sync? Cache cannot be created during synchronization.

duranoid wrote: ↑17 Mar 2024, 15:45 Hi,

I have the exact same error of Constantine. The Hyper Cache failed to create after the update to TOS6.

True that is a public beta but now is public so with a wide audience and not only for tech people. I hope for a fix from Terramaster.

Cheers

Have you reported it to the development team? (see the notes in the announcement of public Beta.)

Yes the storage pool is not in sync process. I have an unique storage pool with an unique volume and I want to apply the Hyper Cache to storage one.

TY (and yes I'm reporting the error to the dev team)

duranoid wrote: ↑17 Mar 2024, 21:48

We have observed that you have been in contact with both the official website customer service and technical support email. I hope your problem can be resolved smoothly.

Now that I have the TOS 6 Beta installed and working, the only issue I am having is creating the HyperCache. I installed the NVME drives in my PC and did a Diskpart Clean to erase them before I installed them into the Terramaster NAS, but I don't think that is the issue as I have no problem detecting them in TOS 6, and I can even set them up as a storage pool 2. Plan on waiting for the next TOS 6 update to see if that will fix it.

DizConnected wrote: ↑25 Mar 2024, 06:14

It should be easier to create/delete SSD cache on TOS 6.
Regarding the issue you have encountered, we suggest that you contact the customer service window on the official website or technical support email to make an appointment for remote troubleshooting.

I've contacted the support team and we've scheduled a remote session last Friday in the window suitable for the Terrmaster engineers but nobody came and also nobody is answering to my mails. The problem is still there.

As a customer I never had an experience like this before. You've to improve a lot in customer caring Terramaster.

Ty

duranoid wrote: ↑26 Mar 2024, 20:05

The technical support email address may not have received your email, please check the target email address again to make sure it is correct, or try sending it once with a different email address.

This might be useful for you.
viewtopic.php?t=5955